Kes_Jules_Jaik_Leo
19 Ιούλιος 2024
Just to state, the hotel was nice, and this is not a moan about the negatives. This is just honest and helpful info. We chose this hotel as its stated as 5*, but it’s nowhere near. It doesn’t even try to be, by customer service and condition of facilities. All it does it set a high bar and then fail. Its struggling to be a 4*, probably nearer to 3.5*. Let me take you through it... THE ROOM We had a family room in block 1, in the main building (room 1404). We can't comment about any other room, such as the swim up rooms or superior rooms. Spacious and reasonably clean, the room isn't tired, but they were also not as modern *as you'd expect from a 5*. There were only two chairs on the balcony even though the family room slept four people. The walk-in shower was nice though. The aircon controls in each room are pretty pointless as setting a different temperature makes no difference - they cool the room a bit, but not a lot. We asked reception 3 times to check ours, as our children’s room was noticeably cooler - they didn't come, and when we chased it they admitted the maintenance team were closing the jobs down without even looking. We gave up asking. We had ants in the room and a can of mosquito spray was sent up to the room for us to use. This was after we were accused of taking food into our room which we hadn't. An observation about the swim up rooms – they are not very exclusive – many are next to public areas, so there is little privacy, and the pools are shared, with little per-room space. Think of it like staying in a terraced house compared to a detached house. FOOD One main restaurant with indoor and outdoor dining areas. Busier inside due to aircon cooling. There is also a few stray cats hanging around at meal times under the tables. Large cold salad area and hot meals - all pretty good, although can be a bit samey after a week. Live cooking stations for pizza and pasta are always popular, often with a long queue. Always good dessert and fruit area. Some things are randomly placed, although you get used to it atter a few days. *Tip - butter is usually hidden at the back of the salads near the bread. Breakfasts are pretty good - seem to pride themselves on their American breakfast although you can make a good full English out of what’s available. The staff will serve drinks to your table, the only place they use glass - everywhere else is plastic and paper cups. *Tip - keep your glass and decant your plastic cup bar drinks into it. Snack bar at the pool bar serves different snacks on different days - pizza, gyros, hot dogs etc. GETTING AROUND It can be confusing where to go in the hotel - particularly as the lifts use different level numbers for the same floor. If you explore the corridors you will find routes to where you want to go, with lifts appearing in random places. *Tip - the quickest route from the pool bar area to the main pair of lifts, is to walk through the restaurant, towards the right, past the single lift
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