L'Hôtel & Spa Ribeauvillé

Excellent! Just the room was not so clean...I had to clean by myself with a Cleaning paper. Other things have been excellent

Check out took nearly one hour. Hotel Manager wanted us to pay the Full price again, even that we payed it via ******* beforehand.

Very good buffet breakfast, excelent customer service, perfect location, just found the bed sheet not perfectly clean so we change room.

Lovely modern rooms - great location and lovely spa products provided! Would highly recommend!!

Very comfortable room, great for a family with a double and good size sofa bed. Nice location, good value but bad WiFi signal.

Going by the pictures and reviews I was expecting a high end hotel and comfortable stay. We booked a suite. There was no car park, and no car park nearby. We were put in a ‘suite’ outside where you had to walk over a wobbly loose paving stone and up stairs in a courtyard that could only resemble an American outside motel which for the whole afternoon was used to house trolleys full of linen. It was quite unsightly and should have been hidden. Inside the room was tiny, very dark, 3 of the lightbulbs were out, so difficult to see and when I went to speak to reception there was no one around. So really not impressed with the Customer Service either. The bathroom and toilet were very small. The bed was tiny, all in all, without going on too much the photos make this hotel look so so much more swish than it actually is. Most of the town was shut by 7pm so we had no choice but to spend the evening in the room, where the sofa was beyond uncomfortable. After checking in at 4pm we never saw anyone on reception again despite trying to talk with them about the issues we had about the room. We left early the following morning and still saw no one, so very disappointed with our stay and we will never recommend to anyone or come again

Excellent location in a beautiful town

It was a good stay, the hotel is clean and staff at front desk are friendly. Perfect for wandering in the old town, close to restaurants and shops. The only difficulty is that the hotel does not have its own parking so you have to hunt a space down.

Arrived and after attempting to get AC to work in room was told it was out throughout the building. Offered key to open windows that were conveniently located above the entrance and a busy street. Amazing that the AC worked in the breakfast area and across the hall. Requested room change but since we booked with "*******" they did not want to accomodate AT ALL. Kept mentioing that throughout stay. If you don't want people to book on ********** ( which I used) don't offer lodging on site (pretty simple)!! Ask for fan- don't have fans! If you are AMERICAN avoid this place- Unfriendly and have no idea about what accomodating guests mean!! We paid 200+ Euros to stay at this location per night and NO AC- NO Free parking (see end comments) and charged 17.00 Euros for breakfast!