Turf Hotel

The staff were all lovely apart from a young lady who gave me dirty looks for asking for the heating to be put on in the room, 3 times. (There was snow outside). I think she really was imature in the way she responded. Food was good, no complaints there. The room was awful. Apart from cold, needing an extra heater, it was dirty. Thick dust an every skirting board, and very damp. There was streaks of water coming down all outside walls, as the water trickled down. The walls felt wet. I stayed the 2 nights as I had paid, but would not recomend anyone to stay there, till the room accomodation is improved.

I spent 2 weeks here, and everyone was so accommodating, genuinely happy and helpful. They made my time very enjoyable! A special shout out to Sue for making me a wonderful breakfast every morning, and also to Hannah, who always had a smile and a conversation at the ready. P.s have the brownie for pudding

One of the dirtiest rooms I have been in. I was heckled, made fun of, by the local pub goers when we first went in. I did not know, (that might have been my fault, I still need to check the advert) I had to share a bathroom and shower that were both dirty and uncleaned. We were told that no one else was staying at the hotel so no one else will be using it, but there was. I think another 3 rooms were occupied. And any of the pub visitors/ members of the public could gain access to the bathroom. (I could hear the bathroom doors opening and closing a lot). The one bedside table was very badly damaged. There was a large ironing board in our small room. The TV was on the wall at 90 degrees to the bed, I had a pain in the neck after 20 mins. The waste bin next to the sink had not been emptied. We were told we had to go to a different hotel to get our breakfast, and had to be there before 9am as the kitchen is closed at 9am. A half mile walk in the rain to get your breakfast, is not the best way to start your day. On the Friday lots of blue bags, I think laundry bags, were left outside and along the passage walkway. No safety measures were considered when these were dumped here. We would have left that hotel, but our circumstances and trying to book another place at short notice was considered. My wife was so stressed and upset, I have never seen her in that state before. I have lots of photos of this disgusting hotel and would welcome any debate by the management regarding the points I have raised

We were kindly booked in here by the owner (who also owns The Buck Inn). I had made a mistake with my booking for The Buck and by the time I realised the The Buck was fully booked. We were so grateful for our stay to be rearranged!! The pub was busy with music in the bar but our room was so quiet we didnt hear a thing! Very comfortable bed, great shower and delicious vegetarian breakfast!!

Grim Mansions Turbo awful - walls stained like a Jackson pollack. Bathroom ceiling more mould than paint. Leaking shower and bathroom light didn’t work. Breakfast from 8-930 and no way of ordering it if you weren’t already on way to work like normal humans. I’ve stayed in war zones with more charm. So bad I paid for a second night but drove 5 hours through a night snow storm to avoid staying there again. If this is the standard of hotels in Richmond I would rather sleep in my car. Literally the pits

I recently visited The Turf Hotel whilst i was on holiday, lovely pub but the older lady member of staff sat outside smoking when we arrived wasn’t a great look for the pub. The food was great no faults there but the lady who served us (same woman as sat outside smoking) was more interested in talking to the other younger staff member than acknowledging us at the bar waiting, she was then quite abrupt and rude with us and it seemed like it was because we had interrupted her personal conversation!! The same woman then brought our food out and the awful smell of cigarettes from her was enough to put us off our food! We later found out she was called Rachael. We will not be returning here because of this and it’s a massive shame as the food was very lovely and it’s also a very lovely pub, just a shame the staff can’t wash their hands or use a breath mint after a cigarette.