Andrew
20 Φεβρουάριος 2024
The Staff checking in were great, and checked our room and allowed us to get into our room at 11.00 (as it was ready) instead of 3.00pm.
The room was lovely and very clean with a huge bed.
My only complaint was that when (after a wedding) nearby, we were told that the bar had called last orders at 12.30am even though the it’s stated as being open to 1.00am, and that room service finished at 10.00pm (so no drinks available per se?) This is a huge hotel in a very up market part of London, and to think that there is no room service after 10.00pm does not make sense (let alone business sense) and the bar calls last orders at 12.30am to even buy drinks from the bar to personally take to our room?
Luckily after me telling the reception staff my frustrations with the hotel info saying that the bar is advertised to close at 1.00am they did actually call my room, and say that we could come down and buy drinks to take to my room?
I’m sure in the Summer season (not Feb) this would never have been an issue, but in all reality, a hotel in such an area, should be switched on to making their money from room service transactions? Even at 12.30 there seemed to be a lot of hotel staff in reception and about the hotel to accommodate the guests needs, and allow them to order drinks whether they are from the bar (directly) or room service? They are just following the rules you have set, so you need to have a think about how you make your money as a Hotel!
Μετάφραση