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Location can also

The hotel facilities are average and the location is not bad. At 200 dollars per night, the price/performance ratio is very poor. This time I encountered a boiler failure, no hot water and no breakfast. What I'm quite satisfied with is that the hotel refunded the full amount, which is kind of a courtesy.

What a great hotel. Not just a great city location, but every step was quick and simple. I found a competent and spirited team of workers that were helpful at every turn. There were always guests around the bar for happy hour. The fitness center is big and something you’d expect to find at a big convention hotel. Will be back!

This hotel was a great stop over spot on our way to the beach. We paid $173 for one night. Very nice hotel. Close to restaurants. Clean. Comfy bed. Friendly staff. Easy on and off the Interstate. We will use it again.

Our 1 and only place to stay in town! Delightful from pre trip to after, always personable and professional and a true treasure in every way. Loved the location, loved the service, loved the people and glad Chef Tony is right next door at Sam Miller's!! Thanks. Berkeley!!!

My coworker and I stayed here for a work meeting earlier this week. Let me start by saying that the staff was wonderful. This review is nothing against them, but clearly whoever is managing this hotel is not actually managing it. This is hands down the worst-run Hilton property I have ever stayed at, and as a Diamond member, you can rest assured I've stayed at many. 1. I had a Fedex package sent to the hotel and arrive 5 days before staying here. This package contained important items for my work meeting that I could not fit in my suitcase. I had confirmation from Fedex that it had been delivered, yet no one could find it. I asked the post office downstairs, and the Hampton Inn next door if the package may have been delivered there by mistake. Nothing. No one could find it. 2. I went back 3 times to the front desk to get new room keys because they did not work. 3. My coworker found ***** hair in her toilet upon arrival. I am attaching that photo to this review. 4. The gym was poorly maintained. The leg press machine was completely out of order without any signage to indicate that. Another patron (who happened to be a mechanic) was able to semi get it to work again. 5. They might as well not serve breakfast at all if it's going to be that abysmal. At least the oatmeal was edible. 6. My coworker lost power in her room twice while she was trying to prepare for our meeting. 7. There was a weird and unsettling whistling noise coming out of the heating vents throughout the night. Again, staff was lovely, and at least the beds were clean/comfortable, but this place is not being funded or looked after properly by Hilton. Do not stay here if you can avoid it.