OYO The White Horse, Ripon North Yorkshire

We arrived to a very pleasant lady. The room was a twin. On entering the room it was cold and the heating wasn’t on. I asked the lady at the bar and she flicked a switch and said it would be okay later. Later the room was cold. The lady said she would find a heater. After her hunting around she said there was a heater in the wardrobe. After reading other reviews I realise that this room is never heated and the heater has permanent residence in the wardrobe. It was late so we accepted the heater. I then found the bathroom door didn’t close and the floor was dirty and cobwebs in the corner ( also previously reported in reviews) I asked to change room the following morning which was met with a begrudging ‘yes later’ .. later we returned to find our belongings had been packed up and dumped in the stairwell. Not happy I asked the manager about this. He failed to show any hospitality or management skills and blamed the housekeeper. His attitude and inability to accept the faults resulted in a refund and us leaving. Kitchen cleaning supplies were also storages above the breakfast service hatch. Thank you to the lady who checked us in though, she was very nice and helpful with the heater issue. I hope the hotel addresses the issues reported and that keep coming up in the reviews.

Great location and super friendly staff. Excellent breakfast- never been offered a choice of smoked or unsmoked bacon before. Bit noisy in the pub into the early hours but at least we were on the top floor so didn’t disturb too much, plus never known such a noisy toilet - electric I think. Overall would recommend

4-night stay in a Stables Court room, slightly separate to the main building. The room (Room 9), which was housed in a square courtyard filled with baskets of flowers, was clean and tidy with the comfiest of beds. Other places provide you with 1 ****y pillow each - not here - I had 6 pillows and cushions all to myself, for a blissful night's sleep. The White Horse is ideally situated for the pretty city centre, being 5 minutes walk away, but also 10 minutes drive in the other direction and you're into the lush Yorkshire countryside. Parking onsite is a bit of a squeeze, but the quiet streets surrounding the property were freely available and I had no qualms leaving my car there, overnight. Breakfast may appear to be limited compared to other properties, but who needs croissants and endless varieties of exotic fruits. There were boxed cereals, fresh orange juice, tea/coffee, toast and the heartiest of cooked-to-order English breakfasts. Again, the golden touch was there - Other properties give you one butter sachet, and you have to carefully divide that over 4 slices of toast. Not here - a bowl full of butter portions, so I could lather the toast to my heart's content. All in all, I had a cracking little stay, and will definitely use The White Horse again, if I'm in the area, and you should too.

Very friendly staff and generous breakfast and room refreshments. Convenient for town centre and local amenities

Nice accommodations in original pub, stable property near town centre. Staff very nice. Breakfast full English.

Comfortable room, good breakfast, small car but able to park in nearby street.

We had a beautiful little room at the White Horse. The staff were very helpful and accommodating. A stag party in the pub made for lots of noise late into the night, but everything else was good.

Stayed in one of the courtyard rooms as part of a group of friends. Good base for touring, and decent breakfast in the mornings, served by a lovely lady. Room and bathroom were adequate in size, with the usual amenities such as kettle, tea/coffee/biscuits, shampoo and shower gel. I was slightly surprised to find a chair in the wardrobe. The bed had feather pillows and cushions, which is unusual, and although I'd prefer non-allergenic ones I decided to live with them. The air freshener in the room was very pungent but the staff were happy to remove it. The courtyard area is really pretty, with flower beds and bistro-style tables and chairs for guests. The bed looked quite old, but was still comfy to sleep on. Also, there was quite a bit of noise from the pub late on, which I thought was karaoke but may have just been very happy guests having a sing-song. The hotel has quite a small car park for the number of rooms, but on-street parking might be available in the residential streets nearby (not checked). In summary, a fair place to use as a base for a few days.

Friendly staff always approachable and with good local knowledge