Avignonesi Suites

숙소 연락처 당장 업데이트 하세요. 체크인 해야하는데 메일 주소도 안 써있고, 내가 남긴 메일 주소로도 연락 한 통 없고, 바우처에 나와있는 번호로 전화 걸면 결번이라고 나옴. 구글, 네이버 다 뒤져서 나온 다른 연락처로 겨우 전화 걸면 왠 중국인이 전화 받음. 청소하는 분들 입구에서 만나서 겨우 겨우 들어갔는데 3시 체크인인데 자기들 마음대로 그 시간에 청소 시작함. 청소하는 분들 영어도 안되서 나보고 몇 번 방 배정 받았냐고 물어보는 걸 겨우 눈치 코치로 알아 먹고 바우처 살펴봤는데 아무리 봐도 룸 넘버 같은 건 안 써있음. 방 하나 예약했다고 써있는거 자기들이 1번 방이라고 오해하고 청소하더니 나중에 그 방 아니라면서 다른 방 청소해야 된다고 겁나 눈치 줌. 내가 내 돈 내고 숙소 잡았는데 대체 왜 눈치 봐야됨???? 1분 1초가 아까운 여행 중에 청소 시간까지 다 기다렸는데???? 후기 보니까 아예 들어가지도 못했다는 사람들 있던데, 그 리뷰 봤으면 내가 여기 예약을 안했지… 관리를 이런 식으로 하다니 트립닷컴 너무 실망. 앞으로 여행 할 때 트립닷컴은 이용 안할 것 같아요. 숙소 자체도 컨디션이 좋지 않음. 다행히 에어컨은 있었는데 화장실 너무 좁아서 공황 올 것 같고 다 낡음. 일단 입구가 더러운 골목 쪽에 있어서 체크인 할 때부터 돈 더 쓸 걸 하고 현타옴. 한국에 있는 가족들한테 트립닷컴 한국 콜센터에 전화해달라고 부탁해서 겨우 새 연락처 받아서 소통했는데 그 마저도 이탈리아 발음 영어라 알아 들을 수도 없음. 메일로 보내달라고 해서 세금이랑 다 내고, 동행인까지 정보 다 등록하고, 청소부 만나서 숙소 들어온 것까지 다 설명했는데 여행 중에 계속 전화하고 메일 보내서 체크 아웃 언제 할거냐고 함. 투어 하는데 방해 되서 미칠 뻔. 예약 정보를 안넘기나? 대체 어떻게 운영되는 시스템인지 이해가 안됨.

Horrible communication, didn’t have good service outside when person sent me door codes via text. That same night we went into city and when we tried to come back inside we couldn’t enter the apartment because I never received the second code. Called owner multiple times and texted since he made it clear if anything was wrong we could. No response and I had my baby with me. I had to find a hotel that had empty rooms that same night and booked it. Morning comes around and still nothing, it wasn’t until about 10am he finally answers and says those aren’t his office hours to reply and that it was my own fault for not receiving the codes. I asked for my city tax back from that first night since the hotel I stayed at told me to ask for a refund, stated he would but I still have not received it. Do not stay here! They never answer you and don’t seem to care for emergency services. Could have all been avoided if he just texted back code.

No one at check in, waited 1 hour and called many times no one pick up the phone or show up. No confirmation or password to get in the property. Bad service and no hot water at night

When reservations were made, it was indicated that instructions were to be sent prior to arrival. Instructions were NEVER sent and when we arrived to the location, NO ONE could be reached as we were standing outside at 8:00 at night in a foreign country. We had to make reservations at another hotel. On top of ALL of this, someone from the property reached out to us for ID for check in purposes THE DAY BEFORE WE WERE SUPPOSED TO LEAVE ROME.

Great location, right at Barberini Square. Room is ok but too much mosquitos and there are no solution for avoid them. Never seen so much mosquitos like that.

Clean, comfortable, good facilities and great location for central Rome & main attractions. Walking distance to Spanish Steps & Trevi Fountain. Slightly further for Coloseum & Forum. Good range of Cafes, shops & restaurants close by. Air con helped in 34* staff went out of their way to help when I inadvertently locked my wife out of the apartment

Four nights in Rome. Facility was clean, ample snacks, breakfast items and coffee/tea. Close to Trevi, shopping, *****tores and small eateries.

This is NOT a hotel. It is a shared apartment. The room does NOT look like the picture. It is a basic bed in a small room. There is no one there except they give you direction how to get the keys. I loved the location but was surprised why they are showing this nice room and pretending it is a collection property like a hotel. There is not even someone to give you towels or fix the hot water. The price also should not be more than $80.

We booked to stay in this apartment in March 2020 but the world went into lockdown and Giacomo the host was very accommodating and said we could rebook and issued us with a voucher. We rebooked for September 2021, but a week before we were due to the travel, Giacomo told us that the apartment was double-booked and that he would give us a refund. Unable to change our flights at such late notice, we had to rebook alternative accommodation at extra cost. That was six weeks ago and he still hasn't given us our money back. Maybe he's busy but this is borderline theft.