Επισκέπτης Χρήστης
21 Δεκέμβριος 2023
I was directed by a gentleman by the name of Michele who claimed he was the Front Office Manager to contact the GM of the property, Gerardo S. Forestiero directly regarding housekeeping concerns and lack of cleanliness at The Regency Tribute Portfolio (Marriott) property during my stay. Also, the security concern when employees came into my room unannounced while my wife was sleep. This event startled my wife in which she was shaken up, totally not cool and unprofessional. I am a long time Marriott Titanium member and I expected better experiences when staying at a property under the Marriott umbrella, as always. The lack of cleanliness and safety concerns is totally unacceptable, and should always be addressed for improvement for future customers who intend on staying at this property. The focus on cleanliness and safety should be a top priority for us as customers and for property management, especially operating under the Marriott umbrella. My personal experience with cleanliness and safety at this property was unpleasant, especially with COVID-19 still being present in the world today. Michele mentioned for the inconvenience, he would reimburse a total of 58,000 Marriott Bonvoy points that was spent for the night stay back into my Bonvoy account, still waiting on the points reimbursement. They totally lied to me, avoid my calls and offered me a 30% discount on a future stay. I think not, why would want to stay at a property who can no make things right and/or resolve an issues and last but not least fulfill and promise made to me as a customer. Stay here at your own risk, trust me that I do not recommend this property to no one, save your self the headache. I will still push this issue on receiving corrective action regarding this matter I’ve experienced. And I want the points that was promised to me by there employee Michele, who claimed to be there Front Desk Manager. I really hope this review sheds some light to any future customers who even thought about staying at this property. ***Please be advised that I tried to give the property the opportunity to make this matter right with me before writing a review ***
Μετάφραση