Επισκέπτης Χρήστης
4 Απρίλιος 2024
We stayed for 7 nights, booked via Jet2. We were the only couple from our full flight to stay here, which surprised us. Lovely welcome at reception. When we entered our room (118) we were mobbed by flies, lots of flies. Most of them left on opening the doors but I did go back to reception to ask for a spray and was told the housekeeper would come. After an exploration of the hotel we went back to our room to still more flies as nothing had been done so I had to go back up to reception to find out what was going on, it seemed the message hadn't been forwarded but eventually someone came and sprayed. Great. We were on floor one, which was the ground floor and not the first floor as I had booked, as in the brochure it stated a promo room on the first floor. That evening we were chilling in our room when all of a sudden it was like we were in the middle of a concert hall when the evening's entertainment started, which we had to put up with for a couple of hours. In the morning I went up to reception to ask if we could change rooms because of the noise, this wasn't a problem but the receptionist did say that our agency should have told us that promo rooms were not the best rooms! Most hotels we stay in have an information pack/ book, this one didn't and it wasn't really a problem until on day 4 when a laminated card was put on our bed saying that there is no smoking in the rooms, I thought that housekeeping had forgotten to leave it in the room on day one and thought no more of it because my husband who is a smoker never smokes in the room, but on the terrace. On return to our room the next day there was a letter addressed to us, saying that we would be fined if caught smoking in our room, or on the terrace. We both went to reception to ask them to explain why there are no notices anywhere that say this. Hotel policy they said. We apologised but how were we to know? We did notice camera's on some of the balconies above our ground level, this must have been how they knew, which is another worry, Big Brother is watching. The hotel is lovely with fantastic views and the food is fabulous and most of the staff are lovely too. The highlight of our week was watching a lone dolphin swim past whilst we were on the terrace. Santa Ponsa itself didn't endear itself to us. We take a walk after dinner and which ever way we went out of the hotel, we came across dog dirt of all shapes and sizes. Not pleasant. We fancied a change from our usual resort in Majorca and feel that perhaps we made a mistake so won't be doing that again in a hurry.....
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