Hilton Garden Inn Waldorf

The breakfast was alright but I’ve constantly called them to get my security deposit back and not even a manager can return my call they aren’t clear with their words and the rooms are halfway cleaned.

Great stay good location clean room

The front staff were outstanding compared to other recent hotel stays in the DC/MD area. Mattress and pillows weren’t the most comfortable we’ve slept on. The property and rooms were above average and we’d stay there again; which is saying a lot regarding our other stays.

Travel to MD for wedding. Was able to check in early which was wonderful! Parking areas do need to have more and brighter lighting. Slightly uncomfortable walking from parking lots to hotel door at night.

The property, parking, cleanliness and staff was nice but in my room 328 it was a loud noise every 45 minutes so we didn’t get a good night rest so I won’t be back.

Clean.....quiet.....convenient.....but, most importantly, the staff was amazing---kind, professional, efficient....

Room was great. Shower was not cleanest After arriving on site told the pool was closed disappointed

I was so disappointed in this Hilton hotel. We arrived on a Saturday night - we had an event at Maryland International raceway - I had called to say we would be arriving after 9PM We arrived at 9:45 - woman at the desk was lovely- I requested a roll away bed - she said that I could expect that at 11 since she was working alone until then- she said she would call the room - at 11:10 I received a call stating the bed was on the way - at 11:45 I went to the front desk stating the bed had not arrived- I was told by a gentleman (I wish I had gotten his name) that getting a bed would be a while - I explained the previous situation - he stated that a person came in that needed a handicapped room and none was available so that the woman I had previously spoke to went to the room to set it up - I told him I was confused as I received a call saying that the bed was coming and I needed to listen for it He told me that since I checked in later in the day there were not enough people to meet all requests - if this is true I wish I was informed when I called earlier in the day that there would be no service after 10PM I wish this gentleman would have have shown compassion, some understanding, some apology - when i said it was almost midnight and I wanted to go to sleep, he said he could not guarantee anything but he was hoping 30 minutes and I could come back if it didnt happen . The rollaway showed at 12:20 by the original woman.

Staff was very friendly and professional. We enjoyed the lobby area with bar, fire place, and dining. Rooms were okay but can use an update.