Επισκέπτης Χρήστης
17 Μάρτιος 2024
Booked a spa trea**ent at Koh-i Nor Hotel Spa for a friend's birthday present and hugely regretted it. The appoin**ent for the trea**ent was confirmed over email, followed by a phone call as requested by Koh-i Nor to provide my credit card details. However, upon arrival, we were told (dismissively) that the booking didn't exist and no trea**ent slots were available. I showed the two staff at the spa reception my confirmation email and log of the phone call. The response was then that the person who I'd spoken to on the phone didn't know how to use their booking system and so the booking was never made. They seemed to be of the opinion that this explanation was entirely satifsfactory to close the matter and no apology was made. I found the staff to be uncharismatic, rude and lacking in any sort of empathy. Nonetheless, we decided to pay for general spa access, as we'd already stopped skiing early for the day and made the walk from our apar**ent over to the Koh-i Nor. The spa itself was disappointing. Lots of the storage lockers weren't working, so it was difficult to lock away our valuables. The floors in the changing rooms were flooded, private changing facilities were very limited and there was no facility provided to dry or store wet bathing suits (which may explain the flooded floor). In the spa itself, there were not enough beds for everyone using the spa at one time and the spa facilities themselves were medicore at best. If you're looking for a spa experience whilst staying in Val Thorens, I would strongly recommend looking elsewhere.
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