Premier Inn St. Albans/Bricket Wood

Hotel was clean and comfortable and just what I needed for my weekend stay to see friends. The breakfast service and amenities is another story!!!!! Paid for hot breakfast for all 3 mornings I was there. Went on Saturday morning to be met with the most disgusting customer service I have ever encountered. Was told could have got food as chef off sick and he was by himself! There was no juices or crockery when I asked for some was tutted at and told to sit down and he would get them when he could. When I asked if I could speak to someone regarding this was told he was the duty manager and if I had a problem to contact head office. His customer service skills were appalling. Sunday breakfast was problem free and the server was great. Monday comes and “duty manager” is back and the attitude starts again. Was told I could sit in a particular place because he was by myself again. When I mentioned that other people were sitting in that area was told “Do what you want” but it will take ages to get breakfast.

Not enough staff waiting on in the restaurant and at breakfast the chef didn’t come in at all so no cooked breakfast.

Stayed here the night. Although not well signposted and problems outside the control of Premier Inn due to road closures we did not arrive in best frame of mind. Road up to hotel not terribly well maintained and grounds needed bit of tidying. Despite all this staff were excellent, hotel very clean and bed extremely comfy. Beefeater opposite in an old mill. Again great staff and service and food very good and reasonable in price.

Tried to book an evening meal automated system said fully booked got in via reception but it was empty. Car park was full of rubbish an overflowing skip bin bin and a van covered with tarp. Not very inviting but actually ok….. just odd!

Hotel, as with all Premier Inns was as expected, clean, well presented with good friendly staff. Hotel location just right for our needs on this trip, and is remarkably quiet to say it's proximity to the M25, which passes close by on a raised bridge. The location around the hotel is nice and repaxing but the access road could do with a re surface.

As with all Premier Inns--it's basic, but have stayed in better ones. No frills, but OK for a bed for the night.

We thoroughly enjoyed our stay. The room was comfortable and clean. The meals at the Beefeater were good value for money and most enjoyable. We will certainly stay here again.

Had a great night's sleep here. The bath was lovely deep and hot. The curtains made the room do dark we slept in.

We have stayed at this particular Premier inn a few times and always had a pleasant stay. On this occasion we were disappointed. The room wasn't too bad and was pretty standard. The issue was with the bathroom, the toilet when flushed constantly flowed with water and you had to press the button for it to stop. The tap on the bath was broken. The shower head was orange with the scum build up and the wall bracket that held the shower head was rusty. Behind the bin in the bathroom there was still rubbish that hadn't been moved. This however would not deter me from revisiting as I think we just fell unlucky this time but it does need a bit of TLC. The staff were lovely and very welcoming.