Επισκέπτης Χρήστης
15 Ιούνιος 2023
This is a hotel that is marked by contradictions. Location is good, equidistant between Salt Lake and New Town. The premises is good, and rooms are well constructed and reasonably spacious. The public areas a adequate with a spacious lobby, if a trifle kitsch. Having said that, a few problems were noticed in a 5-nights stay at the hotel. Foremost is the issue that all hotels face and few are able to overcome: cleaning. While the average cleanliness is fine, one cannot ignore the complete lack of effort at removing spots in the shower area and tiles. Same goes for the cup marks on tables, ***y owing to an absence of coasters. Linen is washed and changed regularly but nowhere close to the pristine standard expected. In fact, frayed bedlinen was noticed more than a few times. Bed is comfortable but pillows leave a lot to be desired. Some of the maintenance issues may be traced to the poor training of staff, something that extends to the restaurant and coffee shop. Wait staff is plentiful and enthusiastic but poorly trained. Each meal I had was marked by my place having cleared while I had gone to refill from the buffet. The regularity of such occurrence is both irritating and frankly, unprofessional, making the guest feel quite unwelcome. Coming to food served — breakfast and dinner — it is just adequate with little to write home about. One peculiar facet of the stay in this hotel is the AC shutting down with unnerving regularity each night. A call to the reception restores the AC but waking up each night in sweat since the AC has shut down does not augur for a restful sleep.
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