Our entry and check-in process was recorded by a videographer without our permission. This is unacceptable and even an offence. On objection we were told the clippings would be deleted, but who knows! The rooms are basic, decent for the cheap price, but not comfortable. Beds are creaky, upholstery is gaudy. Housekeeping is pretty shoddy. They do not replenish toiletries or provide water in rooms or replace used glasses. We had to ask them several times for water and carry bottles back to our rooms. There are no elevators so to drag a heavy suitcase all by yourself is a challenge. Of course the staff did not help us, but were happy to help the other 'white' customers. This is one thing we (brown-skinned) faced throughout our travel through Uzbekistan. The only saving grace is the breakfast spread. This family-run place is suitable only if you are travelling light and on a budget, and can ignore cold behaviour.
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