Kate S
22 Φεβρουάριος 2024
We booked for a week in a premium Double room. We were very impressed when we arrived. The reception staff are lovely and very helpful. Our room was wonderful, modern, very clean. The decor of the hotel was minimalistic, contemporary and always spotless including the outside areas. The main food hall has a great selection of foods for breakfast, lunch and dinner and we ate there a lot of the time as our 6 year old is quite fussy. The only downside is the drinks service, it can be very slow or when the drinks eventually arrive it’s the wrong order. It got to be a bit of a joke in the end (not in a funny way) they need more staff in this area. The ginger bar was lovely with great cocktails and little snacks for kids that they could help themselves too. Service can be a little hit and miss here too but overall ok. The kids club and splash park was most enjoyable for our child with lots of activities throughout the day and evening. The snack shack was great, food was quick, hot and delicious, the service here was top notch especially from a lovely staff member called Sara. You are able together fresh beach towels every day from round the pool area, the pools are a little chilly but once you get in it’s fine. When we arrive the reception team told us to download the Meliá app so that we could book ourselves into some of the other restaurants unfortunately, when we tried to do this they only had really late availability left or no availability. As we have a small child eating at 9.30pm wasn’t an option for us. We did try out the Kanna restaurant which wasn’t that great slow service once again, over cooked and wrong drinks order arrived. The restaurant was half full, so I can’t say it was because they were rush off their feet. One morning I tried to order room service through the app and it never materialised, waited 2 hours. Had to go to reception to cancel the charge to my card. Overall this is a wonderful resort, just a few teething issues to resolve
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