SpringHill Suites San Antonio Northwest at the Rim

I could write a book on how wonderful this whole experience was. The ladies at the front desk (Iris and Tiffany) were not only amazing but they were beyond the best hotel ambassadors we have ever had the pleasure of meeting!! So professional, pleasant, hospitable, and they spread that energy to everyone there making everyone's experience a pure delight. Iris went beyond and let me borrow her phone charger when she heard I left mine at home and couldn't call my child at home to check in. By the time we checked in (7pm) and went to bed (10pm) we already felt like we'd known them for uears and we were all best friends. The hotel was clean and well taken care of, rooms were comfortable (bed was a little hard), it was quiet, breakfast had plenty of variation, and the other guests were very pleasant. I do believe the "hotel ambassadors" definitely swt this experience over the top! By far, best hotel experience!! Highly recommend!! Oh, family friendly too. We will be staying here during future family vacations!

The only thing I didn’t like was the complaints that a 5, 7 and 8 year old made too much noise while walking around the room. Other than that, the room was spacious and the breakfast spread was amazing!

This hotel’s shower head was not clean, was old, the floor in the shower was peeling and it looked like an old run down hotel. It started looking good, hallway was clean, front lobby was clean, room when you walked in was clean but then the bathroom was not the best. Shower water smelled like chlorine, the running boards were dirty and old, the shower same not clean like would’ve expected. And then the door to closet was rubbing against carpet sooooo difficult to open and close, as well as the bathroom door. The bathroom sliding door wouldn’t close all the way, just not what expected to get from Mariott! And then to top it off we bought ice cream and then couldn’t even keep it because no freezer in room & then all the ice locations were out of ice in multiple floor levels. Expected better! Especially for price I paid.

Room layout was super convenient for sleeping 6, sofa bed was super practical and convenien, beds very comfortable, two things as feedback when we opened the trundle bed it had on it some kind of crumbles and a cap of a plastic bottle which wasn’t ours as we had just entered the room. And floor shower was some kind of tilted as it folded when showering I liked that they had double waffle stations for breakfast, at the time we had breakfast it was packed but still we could have waffles in a short time I’d like to stay over again, location is pretty convenient

Excellent location for shopping and dining and close to major highways but still a very quiet location.

Safe area with major attractions. Conveniently located in the heart of many shops and attractions.

Everything was excellent just that the bed it doesn’t look like king and the sofa for 2 was small, other than that super cool stayed.

It was a very pleasant stay. It was very clean and service was awesome.

The rooms were clean and breakfast was good. The layout of the room is not good for families. The bathroom has a frosted door and is in front of the beds so if anyone uses the bathroom at night then other people are woken up by the light. Also the bathroom door doesn’t lock. Room would be ok for a couple or an individual.