Casa Santa Lucia

The staff at Casa Santa Lucia are amazing. They were friendly and went out of their way to be helpful. Freddie, the manager, was most accommodating in every way. The hotel is located two blocks to everythng and beautiful and clean. I recommend it unequivocally!

We were seduced by the pictures on Casa Santa Lucia’s website into booking a junior suite there for 3 nights commencing Jan 2, 2024. Upon our arrival, it became clear that the website did not accurately present all facets of the room, which also seemed smaller than its advertised size of 32m. The junior suite had no windows facing the street that could be opened. If you opened the internal window that looked into a covered courtyard, you were exposed to kitchen sounds and smells and other guests walking by so you got no privacy. And the noise from the traffic outside made it impossible to sleep. On the morning of Jan 3, we were shown other rooms but they all had the same issues. As we had prepaid for our stay, we were in a quandry as did not want to pay twice for a hotel room in San Cristobal. We approached the hotel staff on duty ( who confirmed the arrangement with Fredi on the phone) that we could check out and would be refunded two nights stay (approximately $375 US). We were assured this refund would be processed in 2 or 3 days. We reconfirmed this with Fredi on the evening of Jan 3 when he came back on duty and have subsequent email correspondence with him to prove his acknowledgment of the refund due to us. However, despite multiple reminders, Fredi has not paid us. On January 31, he said it was an issue with Paypal and taxes would be incurred if he wired the money to us directly.He asked us to be patient for a day but then has not responded to our subsequent emails. I requested Fredi to wire me the money and said I would bear the bank charges and any tax cost incurred by him but there has been radio silence. This has been an incredibly disappointing end to what was a remarkable visit to Chiapas. Fredi, please do the right thing and process our refund now.

This boutique hotel is exceptional. I stayed 10 nights. It is decorated with authentic arts and crafts and tapestries from the region. Everything is clean and comfortable and well maintained. Shower and bathroom worked perfectly. It is located on a nice quiet street but is still near the central square. The staff is professional, friendly, knowledgeable, helpful and available 24/7. The restaurant has good food in a charming courtyard and they will make sandwiches for your day-trips on request. A big thanks to all the staff for creating such a great place and making me feel at home while exploring all the wonders of the great state of Chiapas.

Charming hotel in a remodeled colonial home with great decoration. Each room is decorated for different areas of the state of Chiapas. But what really stood out was the staff who were always wanting to please as if you were staying with family. The place was clean, beds are comfortable and water pressure in bathroom was great. Relaxing courtyard and small garden. Centrally located within walking distance to the center of town but also on a quiet street.

We enjoyed our experience at Casa Santa Lucia. From the time we checked in, we felt like we were honored guests. Our room was very comfortable, with a fireplace and beautiful fabrics on the pillows. Instead of a painting on the wall, there was an exquisite huipil. Each room in the hotel has a theme relating to a village, and ours was Magdalena. Our bed was comfortable and the room was kept spotless during our six night stay. Breakfast in the morning was very pleasant and very filling. They arranged a car and driver for our visit to Tonina, and were very helpful when my wife had a medical issue and we needed to visit a doctor. The location couldn't be much better - close to the city square and the walking streets. Casa Santa Lucia is the kind of hotel I always hope for but seldom find.

We really enjoyed our stay here! It's got a great close-in location, the staff is very friendly and the breakfasts were delicious and generous. The decor is beautiful, the artwork amazing in the courtyard and our room was very quiet and comfortable.