I shared that we were celebrating a special event and there was no acknowledgment of this at check in or during our stay despite me sharing this information in our booking. The hotel is located right next to a railroad so the train noise is bothersome and is also near an airport so the sound of planes is frequent and bothersome as well. The bed was uncomfortable. There was no bar soap in our room or lotion for us to wash hands or moisturize. There was mold in our shower, the room was dimly lit, we had to shut all the drapes as our room was in direct view of others near the fire pit on one side and the pool on the other so there was no real privacy or access to sunlight. The hallway smelled like sewage. I requested a late check out at booking as well as again at check in and was informed it had been granted yet housekeeping came and knocked at our door at 12 pm asking why we weren’t leaving despite the do not disturb signage being displayed on our door. The experience overall was not what I’ve experienced at Mariott’s before and not really to the level of service I would expect for paying 408$ for just a one night stay.
Μετάφραση