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I’ve been coming to the San Jose Hilton for years. The breakfast is top quality and generous portions. The serve is second to none. Horacio gives the best serve and after the second time dining he remembered me. He also remembers what I like and always goes above and beyond. Horacio Is on of the reasons I only have breakfast here. Is awesome

Room 1517 was very clean and comfortable. Housekeeping does a good job. Temperature controls are very easy to change and there was a refrigerator, coffee maker and a complimentary bottle of water. I love using the Marriott app to get my room key on my phone and bypass the front desk. It makes things very convenient. This hotel is a short walk to the Convention Center VTA light rail station that I was able to use to travel to and from the San Jose Airport. One issue I noticed though is that the in-room safe was not bolted to the cabinet. Anybody can literally just pick it up and carry it out of the room (which basically defeats the purpose of safe).

I stayed at the same hotel for the second time three years after the epidemic, but the name was changed and the service was even better. In the heart of San Jose, next to the University of San Jose. Breakfast was very good.

The room can be, if you feel bad, you can find the service desk to replace it after entering the door and before moving anything. In general, the facilities are good and the service is OK (don't compare with the high domestic standards). The surrounding University of San Jose can walk around, there is not much dining around (or not more accurate), but you can go to the airport to find something to eat

At check in I asked for a room on a high floor, he told me he did not have any, but don't worry theres no one above you. which clearly there was, I could hear them walking and stomping. No problem , they were quiet after 9pm. The room was clean and decent enough, until it was morning and time to take a shower. No hot water. they were nice enough to move me, but I ended up forgetting a small canvas bag in the old room that completly dissapeard. the front dest person said nobody had been in the room but there was a luggage tag in the trash that was not mine and my little bag was not there, as it was the only place I could have left it. Would I stay agian, probably but I'd make sure I have hot water before unpacking, since moving rooms in a rush in the morning caused me to leave something behind, yes I know that is my fault, but the item should not have dissapeared.

Fortunately this hotel is remedying some of its issues--an awkwardly laid out first floor and a pretty average buffet-style breakfast. In its favor is its great downtown location, spotlessly clean facilities and excellent bedding. My TV had tons of channels and worked very well. I enjoyed the Crabtree & Evelyn toiletries and my room was quiet and comfortable. Staff went out of their way to assist however possible. Yes, the homeless are on the streets, but I was never approached or made to feel uncomfortable or unsafe. I walked everywhere and enjoyed great area restaurants. I would definitely stay here again.

Safe and clean, there is a large parking lot, there are Chinese food and Chinese supermarkets not far from the surrounding area, this still meets my needs, the room is quite big, overall it is not bad.

The hotel was nice and clean . I would have giving it 5 stars had it not been for a lady named Efren in guest services. I have never felt so disrespected and treated like garbage by someone who’s job is hospitality. Even check out time is 12 a cleaning walked right in! No knocking. But that’s not my major issue. That lady Efren made me feel worthless and I need to speak to a manager ASAP to discuss the full details becuz this is unheard of! To even yell n raise ur voice to a customer?!? I wasn’t rude or irate. I just had a question and concern. I will be sharing this experience on every platform,social media, even the better business bureau. No one deserves this treatment. I’m so upset and my anxiety is in high gear. Thanks to efren I will have a sleepless night because I’m very upset. There’s plenty more to add. I’d rather speak to a manger or someone who will not let it fall on death ears. I know there’s a lot of reviews that come in but this not only needs to be FULLY addressed but I truly deserve a sincere apologies for this huge negative effect. There’s as many hotels around you’d think this place would value the ones they have. I’d even put up with the cleaning lady walking In unannounced and before checkout. She even apologized. I hate the distance to Santa Cruz from this hotel and we passed quite a few others. So I don’t know what manager is doing or are aware of this but it’s unacceptable. Even if it just happened once. I treally really would appreciate a response. And please not a generic response. I apologize if I come across stern. I’m not. I’m total opposite. I’m just really really upset and offended

Even during COVID-19 -- Marriott Residence Inn was a great stay! I always prefer to stay at Marriott Residence Inn when I travel -- because these rooms are ”mini condos” with bed, kitchen, living room, and laundromat. This stay was different -- I just wanted to have some quiet time from family during COVID-19. I'm on Weight Watchers -- so being able to bring + cook my own food worked for me when I didn't go out to eat. I was fortunate to get a room on the end -- so it was quiet which I liked. Usually this hotel room has plates, pots, pans, utensils -- all that you need in a kitchen -- but it was all taken out. I was glad to use my own plates, pans + utensils. Better safe. If I needed anything - hotel staff was just a phone call away. The hardest part was parking -- it was packed because we couldn't go anywhere during COVID-19 shutdown, even beaches were closed.