Very disrespectful / dishonest front desk staff at check in, the man checking us in was ok but I was told they only had one room of my kind left so I had no choice but to take it. Upon going up to see the room, the bathroom door handle was broken, balcony door didn’t lock and was falling off the frame and there were giant holes in the bedsheets on both beds. This is where the lie came out. The maintenance guy told me they had a lot of other rooms of my kind available. They tried moving me to one across the hall that was dated and dirty upon entering, only had a small standing balcony (no room for chairs or table), I called right back down and asked for my original room back. Wake up calls did not work 2 out of the 3 nights which was disappointing. Breakfast was also extremely disappointing - pancakes, waffles, toast, bacon and juice were all I enjoyed. The eggs were watery and repulsive and the sausage was slimy.
A special thank you to Raphael at the front desk and the head house keeper who allowed me to check out at 2pm so I had a safe place to stay while awaiting my Amtrak train! As a young girl traveling alone, this meant a lot to me!
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