Hyatt Place Richmond Airport

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My dad had surgery at MCV we wanted 2 be close 2 him in the hospital. All of the staff friendly and nice help with whatever. Down to the front desk, kitchen, house keeping maintenance. They all take pride in their job always had a smile on their faces. Room was clean. Breakfast was excellent. Will definitely be back.

It was over all a good experience. The only issue was that there were 2 elevators and only one of them worked. Then the one that did work broke down. I had to cary bags up 7 flights of stairs. A heated indoor swinnimg pool would have been nice. The water was cold as ice. I did not like having to pay for parking at the very hotel in which I was staying.

We were there for business for 5 nights. Check in was great and the staff was friendly. Breakfast was free and amazing. The beds were comfortable. It was in a very safe area with access to plenty of food and groceries within walking distance. Unfortunately, when we arrived 1 of the 2 elevators was down which made getting to the 7th floor take forever because they were always booked solid. Then, the only working elevator went down so i had to haul more than 100 pounds of business supplies up 7 flights of stairs that are normal kept in a sort of wagon for transport. Luckily another guest assisted. In the morning it was still down so it took multiple trips up and down the stairs. The final night the ac started making awful sounds and a burning smell so we had to turn it off. It was a sweltering night with warm, stale air. When we checked out and informed them about the ac, the guys only reply was that they were going to replace all the units on that floor and we were welcome to a free bottle of water. If they didn't have so many problems, they would be a great hotel, but i generally travel 2 weeks out of the month and its going on my list of hotels not to book again. They never did fix the second elevator in the five nights i was there. Apparently one night the only elevator went down again and the fire department had to get a guest out. I was already in my room by that time, but still the other elevator remains down. There are other hotels in the area.

I come back to this Hyatt every time we're in Richmond. Few hiccups while there but everything was handled promptly.

My reservations was for 2 queen beds but ended up a king and a sofa bed. The breakfast was trash. One of the elevators wasn't working. There was a long wait for the elevator. The hotel looks outdated. I did not like anything about this hotel.

We stayed a few days earlier and it went very well. The location is 1/2 way between our destinations. This time not so well. This time we were charged a $10 parking fee which was not in listing, last time they gave us waters for all guests in our party but this time only 2, then our TV was not working and had to switch rooms in which I had to go to the desk to get the keys rather then them bringing it to us and nobody was there despite me saying I was coming down. Then I went and got snacks and it was $15 for cookies and a brownie in which I could have gotten at the gas station for $7. I asked them to charge it to the room and when I got up to the room they called and said they don’t have a credit card on file but I had given my card for the parking.The topper was the air wasn’t working in the room and by time I figured it out the kids were all asleep and I was not switching rooms again. Oh and listing says there are in room microwave and there are not.

We stayed for the long President's Day Weekend and were impressed with this property. Our room was clean and quiet. The staff was friendly and helpful. The breakfast each morning was excellent. We were comfortable from when we checked in to when we checked out. The only complaint would be one of the two elevators being broken down for the weekend made for a long wait at times to ride. I am sure that issue is being fixed. Also - be aware that there is a $10 charge each day for parking. Although I see hotels doing this more often, when your hotel is connected to the same parking lot as a restaurant and a Target - is it really fair to charge for parking? But, even with this, we would stay at this hotel again as we were close enough to the airport and downtown and far enough away at the same time!

My six-year-old daughter and I stayed one amazing night at the hotel but we didn't want to leave, She had a cheer competition near by and the hotel was conveniently located near the convention center and all the places we like to eat. The hotel was clean and the staff was friendly and helpful. We will definitely be back for a visit!