Ξενοδοχεία με Kloster Museum, Sankt Margen

Our booking through ********** wasn't received by the hotel but the hotel was very helpful and we received some separated rooms instead. The service was excellent and the hotel is very nice with a great atmosphere. I would definitely stay there again. The breakfast can be ordered with gluten-free options but you just have to ask for it. The rooms are clean with AC and a small kitchen for smaller meals. The area around the hotel is nice enough with restaurants and shopping basically right out the door. There are aom construction nearby but no bigger issues there. Parking was full so we had to find some in the streets nearby which was free.

Environment: The location is the best in Didi Lake Service: English is available Facilities: The room has a balcony to smoke, there is a spa downstairs, I saw naked swimming, or I brought my own swimsuit, and the surrounding shops sold. Hygiene: clean and tidy Summer and winter should be the best season, October the lake often foggy

4 nights stay in this hotel in the small village of Saig. A exemplary welcome on the first day with a visit from the entire establishment to show us the various services offered All staff is pleasant and laughing, many even make a effort to speak French. The hotel has a spacious and clean room with balcony, with a full sugar/salate breakfast for all tastes, but the hotel does not offer a restaurant for lunch/night. (Neighbouring establishment is a good alternative to eat)

Unbelievable!! We visited with extended family and this cafe just spoiled the whole black forest experience for us. The cafe staff refused to look at us when spoken to about the black forest cake, (asked 2 ladies) repeatedly didn't attend when we said we wanted black forest. To the point that both ladies were ready to serve many other who kept coming after us and 7 of us standing there waiting. Can't believe even now that at this age some people can be so openly ill mannered. All of us there felt like the woman were being ****** but would still give some benefit of doubt that probably they were having bad day or don't have good manner and our family was in receiving end. Our 5 year old was very disappointed about nobody serving us cake, won't forget the way you treated us. Hope some sense prevails and you treats others well.

We visited the garden restaurant after a walk to the waterfall for coffee and cake. The garden restaurant is situated at the bottom of some steps and was pleasant. The waitress was initially friendly and as it was a very hot day we ordered black forest gateau and iced cappuccinos each, as thought they would be nice and refreshing. When the iced coffees arrived they were quite small in the glass (only about half full) - see photo before we tasted anything- and when my wife had a sip she realised it wasn't cold but was luke warm. I asked the waitress if we could have an icecube to cool it down but was told no, she didn't have any ice cubes (bear in mind this is a hotel!). We think maybe she just didn't want to walk upstairs to get any. Obviously the coffees were pretty undrinkable (they seemed to have been made with a hot coffee shot and room temperature milk). My wife had about 1cm of hers and I had less of mine. When we came to bill the coffees had been included even though there was obviously something wrong with them (as I had pointed out to the waitress when I asked for the ice cube). We questioned about the coffees and explained that they weren't iced coffees but tepid coffees. However the waitress just repeated that if we ordered them we have to pay for them. My wife hates any fuss so I reluctantly paid even though we couldnt drink them. The waitress had three opportunities to put the situation right after they sold something they obviously were unable to provide 1) provide an ice cube to cool down the drinks when we asked 2) noted that we weren't drinking the coffees and offer us a replacement 3) remove them from the bill. 3 wasted opportunities to do the right thing. We had been in Germany for 6 weeks up until then and had really positive experiences, unfortunately this happened on our last day and it isn't the image we want to take away. The black forest gateau was OK but I'm sure there are much better establishments in Triberg. I would love to hear back from the manager of this establishment.