Playas del Rey

Buen hotel pero en verano muy turistico

Terrible Experience at Hotel Playas del Rey majorca– Avoid! My family and I stayed at Hotel Playas del Rey in Santa Ponsa from August 19th to 25th, and it was by far the worst hotel experience we've ever had. This hotel is completely rundown, dirty, and in desperate need of renovation. The room we stayed in was filthy—ceiling leaks, broken furniture, and dirty bathrooms were just the start. Pillows and blankets were in terrible condition, and we even found cockroaches in the room. The dust in the room was so bad that it triggered my daughter's asthma, leaving her unwell for the rest of our stay. Despite complaining to the manager, nothing was done to address these issues. On top of the room conditions, basic services were lacking. Towels for the swimming pool had to be paid for, which is ridiculous. The breakfast was included in our booking, but it was an absolute disaster. We had to walk to another road for breakfast, and once there, the selection was terrible. The place was dirty, with only one overwhelmed lady trying to serve everyone. The food options were practically non-existent. To make matters worse, I requested a late checkout and offered to pay for it. The rooms were empty, but the staff still refused, showing a complete lack of customer care. I strongly advise against staying at this hotel. The positive reviews and photos online are completely misleading. It’s shocking how poorly maintained this hotel is, and how little the staff seems to care about their guests' well-being. Avoid at all costs!

Was meant to be nice holiday & relaxing break 3 star ⭐ hotel it's definitely not!! Charged 30 summit Euros for the 3 of us 2 adults & 14 year old child when checked in, not on the website either that took money away from doing something with my daughter, the room was tiny & not a great deal of room for all three of us & also to store our clothes, Rude front desk colleague when checked in. Needed a fridge for my medication as needs to keep cold & was told it's 6 euros a day I refused to pay this as why should I be penalized as I need it to stay alive! The shower holder was broken asked for someone to come & fix it never did so had to either shower directly under the shower head or hold it but then went through the shower curtain & made the floor all wet. Coming back at night was glasses were left outside & also bar was shut off before 8pm at night even though stated open till 10pm. Only decent thing was the breakfast but even then your had to cross a busy road to get the the restaurant. Would not touch this pace again