Ξενοδοχεία με Play De Haina, Santo Domingo

I get my reservation though the sales department. The person I deal with is very courteous, 1. I agree with couple of bad reviews here,,,,, Key issues, room outdated and moist smell on rooms and hallways, ( they are trying to fix the issues with dehumidifiers throughout the floor's hallway.... 2. front desk : they have inexperience front desk agents..... ( looks like no customer service skills training is happening at this location.... 3. to give the benefit of the doubt, this location has what is called club members that are not guest of the hotel, but they use the facility's gym, pool, sauna, and amenities from the hotel. so I think this ism the reason why the front desk and some of their staff lacks of just serv. skills. mix of people ...... and locals that visit or are member of the club are the med high class of the country and treat staff like if they are slaves..... so part of the problem lays in that, they try..... talking about the front desk staff....... 4. other staffs, they think they know everything..... one thing that bothers the most is when someone is trying to cover a fault with an excuse that doesn't even make sense.... please don't BS a Bs'r. 5. Rooms: other than having a moist smell, they lack of insulation ( sound proofing) you can hear everything that is going on on the other room, and when I say everything, is EVERYTHING..... my 11 years old asked me if they were killing someone on the other room..... 6. ammeneeties and restaurant staff, very courteous, and pleasant tried to accommodate me as much as they could possible can...... 7. Staff at 8th floor. they have a cigar lounge up there and more of a pleasant view away from most locals that visit the facility...... 8. if you want to have a nice sleep try executive rooms. everything is different.... by the way THIS IS A VERY CHEAP ($$$$$$ WISE) HOTEL.

I have been staying for long time at the Homewood Suites in Santo Domingo, DR. This an excellent hotel, with extremely good customer service. Their personnel go above and beyond to accommodate you and make your stay enjoyable. I recommend this hotel.

Cleanest hotel I've stayed in Santo Domingo, best food and exceptional staff. I dropped my credit card down the lift shaft and Francesca had it back to me in 20 minutes. Ordered a burger medium and got a burger medium, something 1/2 the restraints in the US can't do. I'll stay no where else when I'm in the DR.

Food was delicious! Place was clean and the variety of food was great! The place is very easy to get there and parking spots where super accesible. The person who attended us was Gilberto, he was always paying attention to the table and service was top!

The rooms are super big and the facilities are very new. We are just across the road from the beach. Unfortunately, our room is relatively low and does not face the sea. However, I only stayed for one night, and I checked out at noon to 2 am, which had little effect. Breakfast is average, for Chinese, there are few choices. The hotel is integrated with the casino and the gate is separated. Overall the hotel is very good, next time I consider to choose this one, but be sure to choose a high-level sea room

Overall the hotel is still very good and the environment is really comfortable. I will come to this hotel next time I come to Dominica. And very close to the sea, the scenery is very good

María in housekeeping was extremely attentive and helpful. I love this hotel. It always feels like home! From reception, rooom service, poolside, and beyond. This is where you go when you want to feel like home without any distractions. I highly recommend it!

Good overall location and the refurbishment since the last time I stayed is a huge eye-opener. Good to see more investments going into the area El Conde as the place was going into decline.

This hotel was specially booked. The hotel has a long history and a good location. The deluxe bed booked this time, the front desk service is very warm, and the scenery outside the window is the most attractive to us. It is beautiful. The hotel's service is a plus, the pool is also a plus, the front desk and lobby concierge service is particularly good, it is a special trip. Satisfied