North Santorini - A Luxury Spa Hotel

非常非常不變，夜景好看

Experienced travelers will find this hotel far from the advertised 5-star luxury. The only luxury we noticed was the price and the view. The house is full of “rules” and extra charges. At breakfast, we were “allowed” only three drinks per person and one egg dish with three ingredients. The food options were limited (zero vegetables) and mediocre, served on tiny, uncomfortable tables. The main waiter regularly greeted us with “So, what do you want?” while looking at her ordering device. Complaints were met with looks, attitude and “rule reinforcements.” The villa, costing over €800 per night in July 2024, was poorly maintained and outdated, with cheap fixtures. The private and hotel pool were freezing cold in mid-July, “because it’s windy”. Can’t be such a big surprise that a pool needs to be well tempered in a luxury facility, especially if it’s located on a hill on an island. The advertised heated plunge pool turned out to be declared a jacuzzi by the staff. This was properly heated and cleaned only on demand after repeated calls to staff. Cleaning services were basic, didn’t even use a vacuum cleaner, which is a hygiene standard. Of course, no turn-down service, or attention to detail. The spa and wellness area is not freely accessible or included in the price. Guests are “allowed” to use the hot spring for one hour per stay with appointment only, after which they are charged. The hamam is a small steam room, far from an authentic experience. Other facilities include two treatment rooms and a gym. The two male managers we saw were hardly greeting guests, and randomly walking around, mostly staring at people. We witnessed a manager aggressively tell guests, “I expect you in my office in 5 minutes”. Regardless of what those guests did, displaying such a lack of professionalism and consideration for other guests is not excusable. Not in a 5* or in any situation in life. To round up this “luxurious” experience, you will feel like a walking cash machine guaranteed. Everything has an “extra charge” and comes with rules. What a sad story and what a pity that these establishments still exist.

Definitely one of the BEST hotels we have ever stayed at and definitely the BEST customer service by far you will ever experience! From the moment we arrived, we were met with warmth and hospitality that exceeded all our expectations. The attention to detail and the personalized service we received throughout our stay made our vacation truly special for us. Asimina, Georgia, Michaela, Tasos, and Spiros went above and beyond to ensure that every aspect of our stay was perfect, and we couldn’t be more grateful. We have created so many wonderful memories during our stay at North Santorini , and we owe a great deal of that to the exceptional service and care provided by all the staff .