Four Points by Sheraton Hainan Sanya

環境不錯，服務很好，連着住了三天，感謝前台小吳，全程貼心周到。下次再來

酒店各方面都很棒。前台的小曾小姐姐服務態度很nice！幫我們想的很周到！

前台Vicky 服務不錯。謝謝歡迎水果

WiFi not working. Other than that, nice room and breakfast. Front desk receptionist is helpful.

The hotel is outdated and old. The fridge was broken, the shower door leaked. Great video and breakfast was very good but this hotel needs remodeling for sure.

Arrived during the May Labour Day holiday to be greeted by a very helpful receptionist, she tried her best to accommodate me and my friend but due to several power cuts during the check in process, check in took around 40 minutes! Also, Please note that this hotel DOES NOT have an infinity pool as the images on trip.com display. The phone didn’t work in the room but this wasn’t needed but would have been annoying if I did need it. Hotel is lovely, desperately needs a renovation though as some parts of the hotel smell quite stale and musky. Would I return? Yes but this hotel is rapidly falling behind other 5 star hotels in Sanya. Also, English is very very sp****ly spoken in the hotel, you’ll need to know basic Chinese to get by.

The room was very nice and the view from the balcony was stunning. But there were multiple issues. It took them 40 minutes to check-in, at which time there were 2 power outages. The phone in my room didn’t work, and there were issues with scanning the room service QR code. There was left over food in my fridge also. There is also the issue of false advertising regarding the infinity pool which is non-existent. To top it all off, at 01:00, the fire alarm went off in my room for no reason. The staff are very nice, particularly Harry the lifeguard who went out of his way on multiple occasions to help me when I injured my finger. The issue regarding a lack of English speakers in SanYa is true.

Pros: •Good location in the main town of Sanya so it's easy to get to shopping areas and restaurants. •Close to one of the main beaches. •Dinner buffet keeps food like sashimi in contained areas for cleanliness. •Coffee at the lobby bar is nice. • Nice gym Cons: • The breakfast here is terrible. Unless you like congee, you get a very limited options of food overall and only about three western options - sausage, egg, and bacon (poor quality bacon at that) • ineffective staff at breakfast. We arrived for breakfast at 9:30am (a busy time) and were scanned through despite there being 0 tables available and very limited help from the staff just standing around. • Terrible coffee at the breakfast. • Want to relax and sit by the pool? Good luck with that as there are only 12 sunbeds next to the pool! A shockingly poor amount for a hotel with so many people. • Things like toilet paper wasn't replaced upon cleaning two times. • Swimming pool was freezing! • Everything is in Chinese. I'm glad I was with my partner because there wasn't a single thing translated into English. Overall, I do not recommend this hotel unless you are actively seeking somewhere that might be cheaper than the better options available in Sanya.

We arrived and we were greeted with Ceasear who speaks good English. Cleaners come daily and clean and refresh room. Breakfast has a variety of Western and Chinese food. The ball pit is great just for a space for our toodler to get rid of energy in between swimming, eating and sleeping. The sandpit is also fantastic, with trees giving it shade. Full of fun toys for the the children too. The swimming pool is a great temperature! Pools towels are easy to get. Life guards are friendly!!! Swimming rings available. Bubble machine. Supermarket is a close 7mins max walk. Beach is right there but you have to walk 5mins either left or right to cross the road. The noodle bar is awesome and yummy! Also a great convenience store on the 1st floor. Easy to order food in.