1 Hotel Haitang Bay,Sanya

TLDR: Had really high expectations when I booked this 5 diamond hotel, however the stay experience fell short from the expectations. The Good: + Was offered room upgrade to sea view room during checked in. + Interior and exterior design of the hotel is really sets a relaxing tone to the entire stay. + It was a nice touch having Bellboys to help us with luggage and open doors whenever we arrive at the hotel lobby + Staffs and cleaners greeted us was also a nice touch + Breakfast options are extensive (including fresh juice bar and daily special juice concoction) + Free hotel activities to do daily + Gym is well maintained and a good number of machines The Bad - (Presales) Didn’t appreciate the fact that the booking page didn’t state the hotel deposit amount (which is slightly more than 1 time the hotel room price) and was only mentioned during check-in. Prior the trip, I tried to ask about whether there’s any hotel deposit via Trip.com message to hotel function and there’s no reply at all. (I mean a 3 diamond star hotel I stayed previous replied… but a 5 diamond star hotel didn’t). - (Not controllable) Sadly, there’s construction going on and can see cranes and construction machinery hindering the view of the sea, as well as the noises. - There’s supposedly a butler assigned to each guest, but my butler only added me on WeChat several hours after checkin. Also, was asking the butler about one of the afternoon hotel was still going on as we reached the venue and there’s no one around. He said he will check and then no reply for 20mins before I messaged him to inform that we won’t be waiting anymore. Didn’t appreciate that there’s no follow up. - The shower control knob will suddenly fall off at certain angle which can be rather dangerous given that it has quite a weight to it. - The bathtub’s shower head keeps leaking when we turned the other tap on to fill the bathtub, and we had to put the shower head into the bathtub to prevent flooding. All in all, it fell short on expectations in terms of the service compared to the service my partner and I had experienced in a 3 diamond star hotel at a fraction of this hotel’s price. Nonetheless, it is really a gorgeous place to stay in. Tastefully decorated and smell really great. Most of the staffs are friendly.

Very nice hotel and great details, food and services. The hotel is not on the beach which wasn't being told explicitly. Trip.com charged me full amount as security bond not hotel fees, and only refund after a few days after checkout. I'm very unhappy about this. So be careful to read their conditions.

It was a very pleasurable experience and also how the hotel has incorporated the mix of nature and modernity is worth the praise and worth visiting the place once to experience serenity and and to experience calmness, the service is excellent when we have people like Anne working there they make sure is as smooth as possible as for me being a foreigner and language was a problem she made sure that my stay was as comfortable as possible

Hotel very clean and new. The customer manager Allen comes from Australia and is awesome, always willing to help and to make customer happy. Our family had a good time in this hotel. Will come again.

Very good hotel with excellent service and pretty environment. Be ready to just chill in the hotel as Haitang bay is more secluded and not many malls to go as compared to Sanya Bay.

To be honest, I think the online pictures did such a disservice to the place, in person, the hotel scenery is stunning! They have excellent service and the staff are very friendly. I think it’s wise when booking to select the breakfast option, which is in buffet style, for several reasons. I really enjoyed my stay and I highly recommend.

Loved the concept of sustainability, which is felt everywhere l, from design through to the services offered. Very enthusiastic staff and great breakfast spread.

Wonderful stay with 1 hotel! Lovely hotel and excellent service from all the staff. Especially our butler Ms. Zoe, will check with me daily on my needs and go the extra mile to find out the information for me when I have a payment issue with Alipay and need cash withdrawal from an ATM. Zoe specially arranged birthday decorations and cake in the room for my partner's birthday. I will return to 1 hotel when I revisit Sanya. Thank you.

Great stay experience, down to details. Restaurants tastes pretty good compare to other neighbor hotels. Special thanks to Kitty for your hospitality, thanks to staff at seedling for searching for our car key. We felt at home during the stay at room 123, would love to come back. :)