Charlie Jockey Pinheiros

Bathroom sink clogged, no daily service, communication pretty bad

As soon as get in the room I realized that that tv remote control wasn't working, battery died. I reached out for help and they suggested me to use the batteries from the AC (what?) let alone AC and TV remote do not use the same batteries. The room smelled sewer, all the time, very strong smell. 8 am on Saturday there was working on the floor, waking up everyone on the floor. On Sunday there was an alarming beeping all they long on the floor. Never again. I do not recommend and I am not coming back.

Was looking for a nice place with a Jacuzzi spend a nice evening. First issue was that they don't have a person to call - you just have to talk to a robot in whatsapp and only after 10-15 minutes pattern of answers (in portuguese) you get a live person. Check in starts at 3PM - there was no information about apartment number or room. Only after spending 30 minutes talking to robots I managed to get to a live person and they chatted me the room number and access code. As soon as we got there, we saw that the jacuzzi is barely working and again (30 minutes robot), asked to cancel our reservation and get refunded - to what we were told that it was booked with ******* and not with them directly, so it's non refundable. The room also ended up having no internet connection, and a broken oven and stove (thus impossible to cook dinner). Every single time I had to wait to pass the robot conversation in order to talk to someone, everytime I was basically told that "oh well, the room is there, you have a bed, so why you want to cancel". Ruined evening because of useless service of Charlie and braindead support. In the end, paid for the most expensive room they had and ended up with just a working bed, no jacuzzi, no kitchen, no internet...

I booked two different Charlie stays this month, both in São Paulo. From what I have seen and experienced, all of Charlie’s properties are simply gorgeous, super clean, modern, and well located. Honestly no complaints whatsoever about the property itself, however, I will note two things the business should work on: 1) check ins were very disorganized and complicated. Both times I booked with Charlie, instructions were not sent by check-in time. I had to message them via WhatsApp and wait for a response for me to get the door code which took about 30 mins the first time and the second time they only answered the guy at the building’s front desk, and only answered me a longer while later. 2) I did require some assistance throughout my stay and my questions went unanswered completely.

Very clean, exactly as the picture. Amazing view

New well designed comfortable neat

Não é hotel convencional. Por isso, todo o atendimento é realizado via aplicativo. Durante o calorão de março o ar condicionado não funcionou. Não há atendimento de manutenção. O atendimento só poderia ser feito no outro dia. Se esse é o futuro continuarei no passado. Péssima experiência.

o apartamento é novo, apesar de já ter manchas no sofá. O espaço é perfeito para viagens curtas. A portaria de pedestres e da garagem é muito eficiente e proativa. O predio tem um aroma especial e único que exala continuamente, o que torna o prédio super cheiroso sempre. O único viés é que as janelas não são à prova de ruído, o que faz com que o barulho da marginal, das construções e reformas da região sejam ouvidos num tom muito alto. A cortina blackout acaba deixando entrar luz nos cantos, então leve seu protetor auricular e tapa olho e seja feliz. A academia é ótima e a área comum também.

O espaço é muito confortável, moderno, aconchegante. Fica super bem localizado e próximo a shoppings e supermercados. As roupas de cama são muito confortáveis a cama te abraça. A única reclamação que tenho é que no banheiro haviam muitos cabelos no chão e no ralo, o que me fez questionar sobre a real limpeza do local.