Sentral Old Town

Over-engineered process to check in and get access to your room, with ZERO connection to a human being, EVER in the entire process. This may work for the 20-somethings. If you actually believe "hospitality" should include human interactions, you'll be completely turned off by this hyper-optimized, ZERO touch, ZERO care business model. Not for me - thanks.

I just don’t see the value in automated property management. It’s impersonal, and if your busy and not familiar with it, after a long day it’s miserable to try and figure out. Parking garage is confusing because it says second floor but when you want to confirm so you don’t come to a tower vehicle…no one around. It was a nice room but it was no different than a sonesta suites without any of the customer service. Can’t get extra towels, can’t confirm parking, several different codes at several different boxes, no one to ask for help. Iron was missing and I had a presentation, so that stinks. Just another impersonal experience from an increasingly impersonal world. Just sucks. Won’t stay there again.

Room was surprisingly spacious and well priced for area. Walking distance of Fashion Square, restaurants. Grocery stores within about a one mile radius. Clean apartment and stocked with a few essentials—roll of paper towels, dish soap, single use laundry soap. Coffee was an electric kettle with instant coffee. Had some pots and pans for cooking but only a single large spoon for cooking utensils. Someone must have accidentally connected to our TV sound bar via Bluetooth because twice loud music scared us half to death shortly after arrival. I just unplugged it while we were there. Building was surprisingly quiet all weekend. Parking was easy but we didn’t realize we had to register our car via an app until we checked out be discovered a tow notice on our car. Everything is tech-y. An attendant was on duty at check in and check out but it appears everything can be done online with the keys available at an electronically controlled mailbox thing on the wall. Hotel information via a QR code on the counter in room. Smart TV so we used our streaming accounts. Liked how the lights were on in our room when we first entered. Good wifi. Would definitely stay again.

Bathroom had mold & dry root on wall baseboard corners around stand in shower pan. Door installed on backwards so water comes out when showering. No place other than floor to put bathroom essentials in shower. Smells like mold when walking into room door from entry. Overall sound of vehicles from street traffic constant sound inside room & bedroom when sleeping. No tv in room. Room was not cleaned throughout. Faucets were not wiped down no extra toilet paper & tissues. No tv in bedroom & dresser blocking window curtains when shut.

Didn't realize there was no service to room. Cleaning, change of towels or anything. Room not ready by check-in. No in room amenities, such as coffee, etc.

You can hear between the walls. You can hear every step from upstairs neighbors. I got there at midnight and the check-in process was a nightmare and check out as well. The parking was a headache. Felt like I was always trying to fix a problem.

Great apartment. Much better than staying in a hotel. It is quiet. Well furnished. All employees are very nice and helpful. Can't wait to visit Sentral in another city.

This is the absolute best option for staying in Scottsdale! It is safe, beautiful, and has a very luxurious atmosphere. Parking cost extra, but the pool, gym, and open flex spaces with games and a pool table make up for it!

There was no one to check you in, or show you how to get your room key or help you find your room. I will never stay again!