Ξενοδοχεία με Génese Dourada, Lda. ( @folhanature), Seia

A wonderful hotel even in these trying COVID times. Check-in was seamless, the staff could notava-se been more friendly and courteous. Room was clean and spacious. We even got to enjoy the lovely indoor swimming pool. The food at the restaurant was top notch. The overall aspect, service and meals, I would day, are comparable to any of the finest Portuguese pousadas but at a more reasonable price. Also, the location, in the highest Portuguese village in the Serra da Estrela was magnificent. Crisp, clean mountain air. No snow-capped mountains this time but still beautiful surroundings. We highly recommend this gem of a hotel in a picture postcard setting

The hotel is old and overdue for renovation. The pool, part of which is advertised as outdoor, is actually covered by a blurry plastic hood. For all this I would have given it three stars, but the story I describe below completely disappointed me. I drive an electric car and before arriving I phoned the hotel and made sure that there was a charger. When I arrived and asked at reception to charge, I was told that there was no charger, or rather that there was, but it was for the hotel's internal use only. I pointed out that I had called and clarified in advance and that I was expecting charging at the hotel and I only had 10% left now. The lady went off to call the manager. I was refused to charge and the only option they offered me was to go to another hotel where they said there were public charging facilities. I went there, but they also refused to provide a charger, telling me that their charger was also for internal use only. I went back to the hotel, ending up wasting almost all my remaining charge. Informed the lady at reception that I had a fully discharged car and needed a charger urgently. I asked to speak to the manager directly but I was refused. She called the manager again and informed me that I was allowed to use the charger, but for no longer than one hour during dinner. That was enough to drive to Covilha, and fast charge there. I ended up spending the whole evening on this problem and came back late at night. I was completely disappointed with the totally awful attitude. Firstly it is impossible to imagine a large and expensive hotel that doesn't have a charger. Secondly I was given false information on the phone. But most importantly, the hotel staff, particularly the mysterious manager on the phone felt absolutely no guilt for the situation and was completely indifferent to the situation in which he put the guest. And stubbornly refused to simply allow his equipment to be used to save the situation. I would like to know the name of the manager who was so indifferent to guests, forcing them into a helpless situation and spending hours of their time to resolve it, but unfortunately he avoided direct contact and was hiding behind the receptionist. The situation took place on 27.12.2022.

This is a new hotel and it shows. Impeccably clean, excellent options for breakfast and buffet meals at the restaurant. Friendly and attentive staff. We travelled as a family, with 2 children aged 3/5 and it was an unforgettable experience for them. Swimming pool for children plus playground next to terrace tables, so grown-ups can enjoy a drink while keeping the children close and happy. I recommend it especially for families with children. Surroundings are, of course, also stunning. For one full weekend, no adult thought about work. We returned home fully relaxed and hoping to return.

It is the only 5 star mountain hotel in Portugal. It is simply wonderful in every detail: brand new, decorated with great taste, It is the only 5 star hotel in the mountains in Portugal. It is simply wonderful in every detail: brand new, decorated with great taste, background music in the very pleasant common area. The dining area is beautiful with burel flowers on the ceiling, discreet lights, black cutlery, great taste in everything! In the room, they take care of every detail, with all possible amenities! It has a bathrobe, blankets for the balcony and amazing design! The hotel has a heated pool with a sauna and steam room and some individual hot tubs inside the pool that are top notch! Not to mention that children are not allowed after 18:00, which guarantees the silence of the place for adults! In the room there is a kit for the pool with towels and slippers, in addition to the robe! All thought out with care! Small and charming hotel! What about Vista? Breathtaking! In short: luxury, comfort and privacy! Until then, the hotel gets a 100! The problem was with the temperature of our rooms! We almost died from the heat! On the first night, we struggled to adjust the air conditioning regulator in our room and, although we set the temperature to 16C or 18C, the air from the device was always hot! Finally, we turned it off, but we almost couldn't sleep because of the heat! The next day we complained to reception. She then explained to us, that the air conditioner in the room is worthless! There is a core temperature in the entire hotel!!!!! That's the biggest nonsense I've ever heard in my life! I've been to 50+ countries in so many hotels and I've never seen this! The following night, we left the porch door a crack open, despite the risk of a bird or whatever! But it was the only measure that allowed us to sleep! The temperature they set for the whole hotel is insanely hot! People walk around the hotel in t-shirts and flip-flops! Outside the temperature was fluctuating between 2 and 10C. Now, nobody who goes to a hotel in the mountains wants to be hot... People want, at the very least, to sleep with a duvet, which was not possible. Also, each room should have the right to decide what temperature it wants to spend the night at! A feather! But I think this can be easily adjusted.

Tudo 5* ..menos a Insonorização dos quartos 2.5/5*..limpeza dos quartos muito boa,mesmo o tamanho da cama, e o quarto de banho muito completo Sem dúvida um local escondido que vale muito apena..pequeno almoço muito bom e muito por onde escolher..staff 5* Sem dúvida que recomendo estao de parabéns