Sandra B
6 Ιούνιος 2024
Definitely not 5star. Lovely hotel, beautiful pools, lovely grounds, great for kids. Evening entertainment average. BUT, housekeeping standards well below 5 star rating, towels old and rough, that’s if they remembered to actually leave any, In the week we were there only twice shower mats provided, towels forgotten frequently, room not serviced one day at all. Complaints process unsupportive, due to staff not understanding English. Wine undrinkable, cocktails not made properly. Poor signage around the site. Such a shame as there was a lot to like about this hotel, but so many faults easily rectified if they took heed of these reviews. Beach average, in parts dirty.
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