Novotel Ambassador Seoul Yongsan - Seoul Dragon City

We had a wonderful stay at Novotel Ambassador Seoul Yongsan. The hotel was clean, modern, comfortable, and very well maintained. The location was especially convenient, with Yongsan Station nearby, making it easy to get around Seoul by train and subway. The room was spacious and comfortable, and the hotel had everything we needed for a relaxing stay. The staff were friendly, professional, and helpful whenever we had questions. We also really enjoyed the overall atmosphere of the hotel—it felt upscale without being overly formal. Another big plus was having shopping, restaurants, and transportation so close by. It made exploring Seoul much easier, especially after a long day of sightseeing. Overall, we had a great experience and would definitely stay at Novotel Ambassador Seoul Yongsan again. I highly recommend it to anyone looking for a comfortable, convenient, and high-quality hotel in Seoul.

Overall, I had a good stay, although I would recommend keeping expectations reasonable for a Novotel. The room was clean, comfortable, spacious, and bright with plenty of natural light. The bed had a good level of firmness, and both the pillows and duvet were very comfortable. However, I encountered two issues during my stay. First, there was a problem with the motion-sensor light near the entrance of the room. It was supposed to turn on when someone entered or walked by, but the sensor in my room seemed to malfunction. The light kept turning on by itself even when no one was moving nearby, and this happened dozens of times throughout the night. As someone sensitive to light while sleeping, this was quite disruptive. I contacted the front desk the next morning, and they quickly sent a technician who removed the sensor/light system. I really appreciated how efficiently the staff handled the issue, although unfortunately it had already affected my sleep for the entire night. Second, the bathroom floor and the area connecting the bathroom to the room were quite slippery when wet. Extra caution may be needed, especially for elderly guests or families with young children. Before check-in, I received an email informing me that the hotel swimming pool was under maintenance and that guests would need to use the pool at the neighboring Grand Mercure instead. However, during my actual stay, the swimming pool at the 4F Fitness Club was still available for use. The information was therefore somewhat inconsistent, although it did not negatively affect my stay. I also paid to use the sauna facilities. The area was clean and well maintained. The facilities consisted of one cold bath, one hot bath, and a dry sauna. There was no wet sauna or steam room, and I personally found the dry sauna temperature to be relatively mild. If the sauna is an important part of your stay, you may want to consider whether the facilities meet your expectations before paying the additional fee. Overall, the room itself was comfortable and spacious, and I was impressed by how quickly the staff responded when I reported the sensor issue. There were a few minor issues with the facilities and communication, but the stay was generally pleasant. A good hotel overall, just don't set your expectations too high.

The location is good. Is clean and near to a mall. Next time will stay here again.

The closest station from Yongsang. It was convenient. It was hard to understand the electric button in the hotel room. It is difficult to operate the electrical switch with a phone.

Located near Yongsan station, very conveniently connected by a covered passageway. Staff was great, amazing, attentive, friendly, exceedingly pleasant. Gym facilities were excellent, but I wish the gym was open 24/7 (it seems to be open from 6:00-22:00, which is limiting since I like to get a late night workout sometimes). Didn't get a chance to try any food so can't comment on that. Room was beautiful, very spacious and nice

By far one of the best hotels I've stayed in Seoul . Location is great and very accessible as the subway is connected to the hotel by a bridge . On top of that , there's a huge shopping mall connected to the station which makes it's even more convenient for food and shopping .

Very close to Yongsan train station. Link to 2 other hotels, there’s a casino nearby. Local food is nearby walking distance too. Very convenient

A male reception guy is very rude. I suggest he could learn some manner and get some education.

Such a wonderful stay. Breakfast selection was quite good with international dishes