Royal Palm Galapagos, Curio Collection by Hilton

Excellent service, nice and very friendly staff, great place , lots of trees and greenary, enjoyed our stay .

Prospective guests should know that the previous owner let the property get a little run down. When new ownership purchased a little over a year ago, they began investing in needed improvements, starting with the rooms. And Villa 3 was amazing. I was so thrilled to stay there, with the incredible privacy and magnificent view. But ownership is not finished renovating the rooms -- I saw that Villa 7 was undergoing renovation. Everyone was extremely friendly and helpful. I especially want to shout out Carlos for the tour of the onsite lava tube cave, and also Alejandro for his helpful advice. I very much enjoyed my two-night stay, and would especially recommend doing 2-3 nights before or especially after a cruise, for anyone looking to just relax. But my advice to the hotel would be to prioritize a couple of issues: #1 - The entrance road absolutely must be paved or sealed. You want to be a luxury resort in the highlands, but the first impression your guests get is a very bumpy, rutted road. Entering your property should feel magical, and it's very much the opposite. #2 - The staff's level of English profiency is simply unacceptable for a Hilton-branded property. I speak halfway-decent Spanish, so this wasn't an issue for me, but it absolutely will be a problem for many of your international guests. This is obviously an issue when wait staff can't describe a flavor of ice cream, because they don't know the words in English. It's a problem when front desk staff get confused about questions and give wrong answers. Part of creating a luxury experience is eliminating those kinds of hiccups. You should have the staff start doing an hour of English work every week, even with people like maintenance and landscaping.

Beautiful hotel in the middle of this island. There are individual cottages with some connecting rooms. We dined at the hotel. Electricity and internet were spotty at times. Umbrellas were available for the sudden rain showers. Rooms were large and comfortable

We had originally been planning to stay for 6 nights, then move on to Guayaquil for 4 nights but were advised against travel to anywhere outside the airport by the UK government. We decided to extend our stay at Royal Palm instead and were so glad we did. From the moment we arrived until we left we were made to feel most welcome, and were looked after so well. Particular thanks go to Alejandro for helping us to arrange an amazing day trip to Santa Fe island during the extended part of our stay, and to Rita, Gustavo and Danny in the restaurant. Cristina, the Sales manager who I had been in touch with prior to our visit had arranged a 5 day tour package which was really great. There was one day when we were due to leave the hotel early in the morning for a tour, but the restaurant opened 15 minutes early for us so that we could get breakfast before we left which we really appreciated. The hotel was not too busy and in fact restoration work is going on, but it was not obtrusive in any way. There were a couple of largish tour groups which came in during our stay, and the only downside to this was that the tour director of one of them insisted on his group meeting in the bar at 1845 each evening of their 4 nights there for a briefing which was very loud and meant that nobody apart from them could use the bar so we had to sit inside the restaurant in order to have a drink and a quiet game of cards. The weather at the hotel is a little different to that experienced at the coast, but that is due to the fact that the hotel is up in the cloud forest, and actually meant that it was not too hot. We did have a problem one night when the AC developed a fault but that was fixed as soon as it could be - it took a day or two but the staff sorted us out with a fan in the interim - and normal service was resumed again. I cannot emphasise enough how good the staff were from our arrival to our departure. The food in the restaurant was excellent - no complaints at all. Breakfast was good- some days when there were more people staying at the hotel there was a buffet, otherwise order from the menu. We stopped on the way from the airport to the hotel at a site called Los Gemelos (see photo) and walked through the Scalesia forest where we saw twin volcanic craters which were just incredible. What a way to start the visit! We were very lucky to be given an upgrade to an incredible villa - it even had a sauna inside, although we didn't actually use it. We had a lovely surprise from the hotel on our 32nd wedding anniversary - we had been out all day on a tour to Bartoleme island and returned to the hotel absolutely buzzing at the sights we had seen and found that they had put a lovely tray of fruits, dessert and a drink out for us along with a very thoughtfully hand written card signed from the team. Just when you thought a day couldn't get any better - the team showed it can! We were genuinely sorry to leave. As a lifetime Diamond member, I have stayed in a

The Royal Palm Galapagos is an extraordinary property and a diamond still in the rough, but when you read this probably not anymore! Since becoming a Curio by Hilton hotel, one can see that the renovations and adjus**ents will bring this property to another level. It already features unique properties such as the location in the highlands with stunning views over the forests (and centered between North and South for fast access to tours on both sides), an extraordinary team with so much attention to detail and helpfulness as well as top notch facilities and rooms. The lava tunnel (afaik I know the longest on the island) and the dining experience in the restaurant created there are uniquely great experiences! Fully recommending to stay here, but keep in mind this is a hotel for nature-lovers and people seeking extraordinary quality and service, it is not a beach hotel and not an easy-access city hostel. That being said, if you read this and it fits your plans, don't hesitate to book here!

A 7 d/6 night stay at the Royal Palm Galapogos was at best, uneven. A transitional property, the site is GORGEOUS, the villas opulent, yet strangely, in need of basic updates and repair. We arrived at GPS and were met by staff for transport to the hotel. Greeted with beverages and a hearty hello, we got the information for (included) breakfasts, site highlights and then, were introduced to our villa #9. A LOVELY wooded expanse greeted our semi-private accommodations and I must say, I was impressed. Drinking water was plentiful and provided fresh each day. There was a workspace desk for my companion and the beds and furniture were comfortable. The meals we ate there were very good and to my mind, reasonably priced. An optional onsite cave dinner was offered, yet we chose not to attend. Later, we explored their Lava Cave ( I was a serious caver in earlier years!) and walked back through the woods and by a pond with Gustavo, where I witnessed a wild tortoise! VERY cool! We chose to book a week's package of tours through the hote. Perhaps a bit pricey, to me, it was worth it to see the Tortuga Refuge, the Darwin Center (GO!), a short visit to town, and Seymour Island, where we witnessed native birds including the Blue Footed Boobies, performing a mating dance and nests with babies and attentive adults, within a few meters of us. Also, we took water tours twice and were fed local fish onboard, interesting guides and companions and GORGEOUS weather. Perhaps my highlight? On Santa Fe Island, I snorkeled, and in the water, among the rocks was a rarely-seen diving Iguana! I also witnessed the drama of a sea lion, harassing this critter as s/he searched for yellow/green algae n which to feed! Seals and sea birds abounded. Walking was wonderful and as mentioned, I got to breathe the air on these ancient islands. As for the negatives: I was told the hotel recently changed hands, so there were blemished, unpainted wall spaces, an odd high-ceiling shower complete with lizards, and just other things that were easily repaired if they cared. The pool was being regrouted, so was unavailable and at the bar, despite asking several times, we never got a local beer to sample! I hoped to see the Southern Cross, but the hotel is located at a higher, lush altitude, so clouds prevented a sighting. Walking paths were beautiful and worth the effort to view the property. Worth the visit, say hello to Gustavo for me when you arrive! And practice your Spanish.

Other than renovations (pool and restaurant), we loved the place. Friendly and helpful staff, great food, fascinating lava tunnels and a natural setting made this an especial part of our time in the Galapagos.

A gorgeous place high in the hills with amazing food, friendly staff, extraordinary lava tunnels and a wonderful calm. A true Eden. My wife and I spent two nights here and whilst the place was undergoing some renovations the staff was amazing and our stay wonderful. The hotel is small (total 60 guests?) and spread out amongst lush gardens. Very lovely spot!

My husband and I missed celebrating our 40th Anniversary, due to Covid. So he wanted to treat me to a special couple of nights at the Royal Palm. He rented one of the Villa's as a special treat. The resort which is more than 40 years old, doesn't seem to have been looked after, or renovated very much. Much of the resort is in ruins, with the jungle taking over the un- kept grounds. The rooms upon further inspection where quite dirty and very musty smelling, and no one had cleaned behind the curtains in what seemed like a lifetime. The VERY WORST NIGH**ARE, was that it was infested with centipedes. I am not talking a few dozen, our bungalow had literally hundreds crawling in every room. They moved us to another bungalow but it too was so infested, we could barely handle it. Then on top of that we had no hot water at all. My husband actually went into the control panel outside to reset the breaker and it was in shambles. Later we filled up the hot tub and I can't even begin to tell you what came out of the jets and how dirty the water was. Swimming in swamp water might have been safer. We came back from dinner and there was a maid in our room, literally sweeping up hundreds of centipedes with a broom. The hotel staff brushed us off, saying that we should expect bugs when we stay in the jungle, but we have travel all over the world and have never been that invested with bugs in all our trips or jungle stays! It ruined our Anniversary and they only gave us a partial refund. For a Hilton Hotel they ought to be ashamed. I still have nigh**ares. Worst Hotel in 40 years of traveling! :(