Zhihui Hotel

Caution to foreigners. During my first stay, I encountered a series of bewildering issues. Firstly, the hotel's internal communication seemed to be lost in a labyrinth, leading to a phone call after my reservation, stating uncertainty about accommodating foreign guests and ultimately requesting me to cancel my booking. Seeking assistance from the Travel Company, I navigated through discussions and verifications, only to receive a contradictory assurance from the hotel that foreign guests were indeed welcome. Upon arrival, the front desk manager surprisingly denied our check-in, creating a scene reminiscent of a comedic drama. It took a resolute stance on my part for her to begin processing the check-in, a time-consuming endeavor that left me in a rather disgruntled state for 30 minutes. However, the unsettling surprises didn't end there; the staff's lack of honesty was truly astonishing. Initially reserving a deluxe room, I attempted to utilize my room-upgrade privilege through the travel company, seeking an upgrade to a business suite or other room type. The hotel manager categorically stated that the business suite was unavailable, a claim that vanished into thin air when I later found available business suites on other booking platforms. This lack of integrity left me feeling deceived, thankfully resolved through negotiations with the travel company's customer service, which successfully reinstated my room-upgrade privilege. Breakfast became an unexpected battleground. Despite arriving at 8:50 in the morning, many food options had already been 'captured,' resembling a competitive breakfast marathon. To summarize, the hotel boasts a prime location and satisfactory amenities, yet its service quality falls far short of expectations. For foreign guests, a stay at this establishment may lead to a considerable waste of time and even negatively impact their mood. Consequently, I hesitate to recommend this hotel to fellow travelers, hoping that my experience might provide some assistance.

nice！

5.1晚上出遊後回酒店洗澡發現酒店的水是温冷的，兒子在我之前洗澡，洗完也沒有告訴我説是温冷的，等到自己洗澡這個都洗不下去，晚上22:00讓先生打電話去前台投訴，過了20分鐘沒有回覆，又繼續打，然後就説工程師傅已經在調整温度，問什麼時候好就讓等，於是22:40我就去了前台討個説法，前台一個小哥説前兩天因為有人投訴水太熱就調低了，現在正在搶修！在前台處理15分鐘都是打來前台水水冷的，真的五一假期第一次碰到，結果小哥處理不了我讓他找領導，領導説因為不是在他們那裡訂的無法和我協商，説會打電話給攜程，5.3退房碰到經理，和他説抓緊時間處理，到今天5.4還是沒有處理，我就覺得很氣憤，關鍵孩子和我都洗了温冷的水，通行的2個家庭也是，酒店處理的方法也不是很好！！洗個澡防水台也做的不好，洗好澡地上都是水

工作人員態度很友好，交通很方便，但是酒店管理真的很混亂。 晚上十點辦理入住，被告知房間還沒打掃好，要再等一會。在住客的要求下，給升級到一個已空出的房間，到了房間門口，發現門是開的，房間還未打掃不能入住。再回酒店大堂換房間，發現電梯按鈕是壞的。最後入住房間時，保潔大姐還在收尾打掃工作，忙的滿頭大汗，但是房間地上一眼就看到好多落髮。整體住宿體驗很差。

春節期間紹興人實在太多了，酒店漲價好多。 這家店在城市廣場旁邊，地理位置不錯，跟開元名廷共用一個大廳，沒有招牌，25樓是有巢酒店，不打電話根本找不到。 停車位有。 樓層層高不好，比較壓抑。裝修還可以，但是智能馬桶老是自動沖水，很煩。 行政套房有兩個房間，適合一家人出行。 住宿的房間被當成前台，一直有電話進來，影響睡覺。

酒店現在改名字了，由百達屋管理，春節去的説是對原智滙酒店升級後的試營業，我講講幾點感受：理解酒店着急營業不錯過春節旺季的心情，但我理解的是試營業試的是整體管理和服務，不是試硬件，房間大小還是可以的，新裝修的味道還是蠻重的，小冰箱插不了電，在櫃子裏沒有插座，下圖卧室去衞生間的過門石穿酒店拖鞋很滑，稍不注意會摔倒，智能馬桶沖水是可以沖出馬桶的，很猛……建議把硬件真的全部搞好再試營業，畢竟試的也是客人對你們的信心

優點：酒店地理位置絕佳，一號線地鐵站就在馬路對面，逛景點吃飯都很方便，照片是房間往城市廣場看出去的燈會，城市廣場等會很贊 缺點：前台就一個人入住高峯排隊好久。酒店設施有點老，洗手池反味厲害，一陣陣臭味湧上來，刷牙的時間簡直要被臭暈了。還有酒店不含早，大過年的早上出去吃早飯都排隊，這點很不方便。酒店隔音很差，隔壁晚回説話聲音很清楚，半夜會被隔壁關門聲驚醒。

酒店位置很好，離魯迅故里、倉橋直街等景區都很近。房間很大，新裝修的，很乾凈，設施齊全，拉開窗簾就能看到城市廣場。附近有八佰伴購物中心，購物也很方便。酒店還有很大的停車場供住客免費停車。附近紹興特色飯店很多，可以品嚐本地特色菜。酒店夜班服務楊阿姨服務態度特別好，有求必應，還給推薦了當地美食特色並主動告知方位，給個大大的贊👍🏻

衞生一般（見圖），主要是服務超級差，沒一點誠信，信口雌黃，大堂經理帶頭搗漿糊，誰去誰添堵