Hyatt House the Woodlands Shenandoah

At first glance, the hotel was in great shape and very clean. Front desk staff was very attentive and friendly. However we ran into a problem on our first full day. We went to grab a shower and the water kept getting hotter and hotter. All of a sudden it was scolding hot! So we turned it off and turned it back on with only the cold water. Literally no cold water was coming out, it was still scalding hot so we turn it back off and my husband gets out to check the sinks to see if it was just the shower. Nope, only scalding hot water coming out of those too. Mind you I’m just chilling in the shower with shampoo still in my hair! I’m starting to get shampoo in my eyes so I decide to try and get just my head in the water to rinse it out but could only do it for a few seconds due to the unbearable hotness. I ended up getting out with shampoo in my hair. We called down and they said they would send maintenance up. That took 45 minutes! The maintenance guy comes in with a very accusatory tone asking us if we had the water on cold or hot. Rudely explains that we are on the 4th floor and that we’re not going to get any “cold” water. Then he tells us you have to barely turn the water on and keep it on the cold setting and slowly turn it to hot or else it will be scalding hot. Ummmm… how were we supposed to know that?! He was very rude and yelled the whole time he was in our room. I honestly wanted to cry when he left. That whole experience ruined our night. Also the breakfast isn’t good

Hotel is nice with some beautiful paintings everywhere. However, room was super hot all night as for some reason the thermostat did not want to click on the AC automatically. We kept having to get up and turn it down to get it to turn on. Fans in the room would have been helpful. Shower leaked as the seal was broken. Breakfast was subpar. Eggs were like rubber. In fact, they even look like cut pieces of egg, rather than being fluffy and natural. Eggs had no flavor either.

They didn't have the room we selected. A/C was very noisy and water in the bathroom leaked. People were very nice.

This was my first time staying at this hotel and I’ll return for future visits. It was safe, clean, and easy to access. The breakfast was good too.

This property was okay for what it was. The service was good as far as friendliness with the people checking us in. But we stayed for 5 days/4 nights and nobody ever came to clean up the room. I understand one of those days was Christmas- but we stayed for 2 more nights after and no one ever came despite us requesting it. The showers also had bad pressure and didn't stay hot for too long. There was a constant buzzing that never went away in the room, we were told it's the dehumidifier and there was no way to turn it off. That was awful for my fiance who is a very light sleeper. Overall, I don't think I'd stay here again nor recommend it to family or friends.

Great facility. Staff was polite and professional. Room was comfortable and clean.

Room is not clean. In the corners old dirty plastic silverware and plastic wraps. Around garbage can dirty floor.

We were there from Tuesday till check out on Monday. We did not have any room cleaning at all, were told by staff they would come to clean on the 4th night but never happened. We took out our own trash and had to do to the lobby to get bath towels. Only 1 elevator was working. It was a huge week with soccer events and they did not properly staff the hotel even though they knew they were going to be sold out.

Pretty place, our ac was broken and breakfast was the worst I’ve ever had