Fairfield by Marriott Shenzhen Bao'an

The hotel is very nice and modern. The only downside is the hotel is a bit far away from railway station.

Location - The hotel is located in an old industrial town, surrounded by factories. The area is far from picturesque, with the constant noise and unsightly views of industrial activity. This is not a suitable location for anyone seeking a peaceful or aesthetically pleasing environment. However, the opening of the new shopping mall should be a welcome relief for future travelers looking for something decent to eat, providing a much-needed option in an otherwise dismal location. Cleaniness -The rooms were decently clean, and common areas were well-kept and tidy. Housekeeping did a commendable job ensuring a clean and comfortable stay. Much improvements could be made in a few areas, but overall, the cleanliness was acceptable for a New hotel. Service - The overall service was great, with a special shout-out to Nini, Jensen, and Tom for their exceptional A+++++ service. Their attentiveness, professionalism, and genuinely friendly attitude made a significant difference, turning my otherwise nightmarish stay into a more manageable experience. Facilities - I booked this hotel expecting the high standards associated with the Marriott brand. While I was excited about a room on the 28th floor of a new glass building, promising fantastic views, the reality was disappointing. The glass facade surrounding the room caused it to become unbearably hot, despite setting the A/C to 18 degrees Celsius and blasting it at full speed. This issue suggests a significant oversight from management during the renovation process. One of the most frustrating aspects of my stay was the bathroom shower. Firstly, the water pressure was so low that it barely provided a decent, clean shower experience! Despite changing rooms three times, the water pressure remained the same. The hotel’s engineering department’s excuse that the water pressure set to Marriott’s “specifications” was deeply disappointing and unacceptable. I've stayed in hundreds of hotel in over 39 countries and have never heard such a ridiculous excuse! Secondly, the marble bench intended for guests to sit and enjoy a spa-like rain shower was poorly designed and excessively small as shown in the photos. I bruised my back so badly on the sharp steel handle when standing up that I alomost slipped on the wet floor ! I wish this had happened in the US so that I could have sued Marriott. Even after such a horrific experience in a supposedly world-class hotel brand, the management did not offer anything to compensate for the inconvenience and discomfort caused. Never staying in this hotel ever again!!!

Very good the waiter Chris is very professional

Great customer service! The front desk receptionist - Nini Lou is so professional and friendly, highly recommend!

Very nice location, big room and clean.on the day of check in we encountered grand opening of the shopping mall downstair

A great stay as it had been for us the last time we were there in July for the first time. A very nice hotel indeed with friendly staff. The hotel is sparkling clean. Breakfast was very good. A brand new mall next to the hotel just opened up with great food and shopping just minutes away. We loved the self-help laundry service and enjoyed our stay overall for the second time there. Will definitely book again.

brilliant robot delivery service

抱歉我偷拍前台的名牌，但他實在太好了，不得不讚揚，有耐性，有禮貌，還送了早餐給我們，還解釋早餐時間詳盡，辦房咭很快便完成給我，下次如果再來還要再入住。希望公司好好嘉許他。酒店位置在商場旁，但附近沒有小店，便利店要200米距離有點遠。晚上去便利店，路比較黑。電視沒有wifi 連線，都不可以看盒子，沒有自選電影看，在房間會比較悶。看見有機械人送東西，但找不到酒店有飲品賣，又沒有小程式可以登入買飲品。不過，房間非常乾淨，花洒水壓充足。枕頭太軟，早上起床會頸痛。如果以這環境而收這價格，有點貴。平常其他酒店都會送汽水，但這兒沒有，而且只送2支小小的水。馬桶好乾淨，沖水很好，夠力。房間冷氣可以自己調較大小溫度。

1）交通：方便,近馬安山站慢行約10分鐘 2）服務員：有禮,check in out快捷 3）房間：非常新、大干淨整潔,景觀開揚,床舒服,唯獨是電視鎖了最高音量,聲音較細 4）自助早餐：正常無特別 5）隔壁便是海岸城,非常方便,食買玩齊 6）這區正重建中,附近工廠準備拆重建