Ξενοδοχεία με Om general store, Shivaraj

I would love to give 10/10 points to Dreamland International Hotel. The hospitality they provide is more than just the service but also commitment for us. Every staff of the hotel made me feel welcoming and related to the environment. Thank you so much Team Dream International !

Rumbini Buddha garden resort is not only a hotel but also a beautiful garden with lotus pond , surrounded by lawns and forests, I really appreciate staff members of the hotel, they are so kind and sincere, helping me a lot in many ways, ready to offer what you need instantly. The room is clean, spacious and good light with morden facilities like Ac, hot shower, fast WiFi. It has two baconies where you can watch views and relax and dry your clothes. They are very considerate when cleaning rooms, even helped to fold my messy clothes and shoes, and to put back the clothes you dried in the bacony into the room, keeping everything tidy and nice. The food was very delicious too, I asked them to send to my room, they are very patient, packed the food carefully and delivered with the whole set of delicate dishes, glasses, spoon, knife and so on. In the morning you can hear the birds singing and the staff are diligently doing gardening, cleaning, washing. They even bow down to wipe the bricks of the road leading to room buildings in the garden which touches and impresses me. I am really grateful to all those who have served and helped me with warm hospitality and patience. I highly recommend Rumbini Buddha garden. It's a wonderful choice when you you are in Lumbini.

Among the vast green rice fields, only a 15-minute walk from the Cultural City Maya Madame Temple, it is a good place for meditation. The manager of the hotel was very nice. When I was sick, he took me to the local hospital and took care of me, which made me feel warm in a foreign country.

We checked into Lumbini Palace Resort on November 24, 2023, for a two-night stay. Our experience was flawless; there were no service issues, and we thoroughly enjoyed our time there. However, upon checking out, I realized I had carelessly left behind a very important item in the room. The day after our departure, I contacted the hotel to inquire about my belongings. They assured me they had found them and would promptly send them back to me. Initially relieved, I awaited their response eagerly. However, as days passed, I received no updates despite my repeated requests for them to send my belongings via courier, with me covering the costs. Unfortunately, the hotel failed to respond to my requests, leaving me to make weekly follow-up calls. After more than three months of waiting, I was informed that my belongings had been lost. The excuses provided, such as changes in management or staff not being on duty, seemed unprofessional and lacked accountability. Losing items of great religious significance has been distressing, and the lack of genuine concern from the hotel only exacerbated the situation. Additionally, the absence of any communication from the new manager further highlighted the hotel's disregard for customer care. As someone involved in the travel industry, I had considered recommending Lumbini Palace Resort to my clients. However, based on my experience, I have decided against it. It's clear that the resort's staff need better training and a deeper understanding of their responsibilities in the hospitality industry. This incident serves as a reminder that exemplary customer service is essential for sustaining success in this field...

It's pretty good in Lumbini. To be honest, I live very comfortably. It has nothing to do with not being scored 5 points. It is recommended. The service score was low because a male staff member at the front desk of the hotel, about 30 years old, helped us find a local ”Tutu” car. He started to say 100 rupees, and it cost 1,000 to return to the hotel after using the car. Don't we understand the difference between 100 and 1000? It's ridiculous. Rs 900 is just 50+ RMB. Angrily complained to Ctrip, Ctrip handled it very well, with 100 points. Lament the greatness of the motherland! No matter Nepal or Bhutan, there are good people and people who are not bad people. I once again lament the greatness of the motherland.