Ξενοδοχεία με O le Pupu-Pue National Park, Si'umu

What a lovely relaxing stay in a beautiful setting. There were many positives, in particular the friendly staff, lovely rooms, beautiful setting and gorgeous evening meals. There was one negative: the taxi ordering service offered by Sinalei was unreliable. We had arranged with Sinalei, by email, for a taxi to meet us upon our arrival in Upolu and transport us to the resort. Even though we reminded them the night before our arrival they forgot to order a taxi. This just meant a half hour wait. However we also pre-ordered a taxi, through Sinalei, to take us to the airport for departure, and then reminded them 3 times. On the morning of departure no taxi arrived. No explanation was provided, we were just assured that it was ”on its way”. After 20 minutes we became insistent. Then a local taxi driver arrived - turned out there was a taxi company just up the road - shouted at the staff and apologised to us. Impossible to know what had happened behind the scenes. Just bear this in mind and perhaps make your own arrangement with the nearby taxi company.

Perfect, especially good, great

I recently had the misfortune of booking a hotel room through *******, and I must say it was one of the most horrendous experiences I've ever had as a traveler. Upon arriving at the hotel on the day of my reservation, I was greeted with the shocking news that they had no record of my booking. Despite providing them with all the necessary details and receiving a confirmation from *******, the hotel claimed to be fully booked and had no room available for me. Can you imagine the frustration and inconvenience of being left without a place to stay? I was left scrambling to find alternative accommodation at the last minute, and the only available option was significantly more expensive than what I had originally booked. I strongly advise anyone considering booking through ******* to think twice. Don't make the same mistake I did. Their incompetence and lack of accountability will only lead to frustration and disappointment. Save yourself the headache and look elsewhere for a reliable and trustworthy travel booking service. Note: This review is based on my personal experience and reflects my honest opinion.

Wonderful hotel, an old colonial house set in a garden on the outskirts of Apia (not really walking distance to town but an easy taxi ride), there are several types of room. Downstairs the rooms are modern and air-con, the advantage being they are cool, the disadvantage being that they lack character. Upstairs, however, the rooms are old style, fans rather than air-con (since they are not airtight...), delightful and with character, some with ensuite and (I think) some with shared facilities. If you stay upstairs remember that this is an old house and the floorboards creak...! In the garden there are fales, Samoan-style huts, all facilities shared, aimed more for backpackers. Generally, the place is well kept and clean, linen was changed regularly and both sheets and towels were in good condition and always smelt fresh. Our only complaint here was that the first day we had polyester sheets on the bed, which were very unpleasant, but we asked for cotton sheets and they were immediately replaced, so not really a complaint. The breakfasts are great, filling and different every day, and although there are no other meals offered, the kitchen (and the fridge) is available for guests to use, which is very useful if you're staying for a while (as we were, we were there for two weeks) and don't want to eat out every night. All in all, highly recommended, the staff are all, without exception, friendly, smiling and efficient and made our stay extra memorable. With an eye to some other reviews, remember that this is not a five star hotel, it is budget accommodation. Still, the range of rooms make it suitable for most guests, and particularly those staying for a while.

We only stayed two nights at The White House Hotel, leaving very early the next morning for our flight home. The best that can be said about the hotel is that the room was relatively cheap, it was clean, the air-conditioning worked and it was well located for walking in Apia. On the negative side, the bathroom fan was incredibly loud and the shower veered from searingly hot to ice cold within moments. Breakfast was advertised as starting at 7.30am and we went down at 8.00am to find no plates, no mugs, no butter, a few sad looking lukewarm sausages and a couple of spoonsful of scrambled egg and no attendant at all. There was a small selection of fruit – tiny bananas – a toaster with slices of bread slowly going stale in a basket, and some jars of jam. After repeatedly finding a staff member to provide the missing utensils we were left unimpressed. Also, communication with the hotel prior to arriving was non-existent – we had sent a message asking about transfers to the airport on checkout and never received a reply. We organised our own taxi instead.

Didn’t stay here, as the hotel was full when I arrived with some fellow travellers, who had made prior reservations. But with help of the receptionist, who let me use the wifi and subsequently rang another hotel for and organised a taxi, I ended up ok!