Sayanora Hotel & Park

When we arrived at the hotel, we got a room/bungalow. My 3 year old son immediately started having problems with his astma.  We went out to cool down a bit, gave him medications and he got better while outside.  As we got back to our room, his problems started again.  After looking more closely at the room, we found layers of dust on all surfaces. That room have not been deep cleaned for a while.  I moved two of the single beds together, to make a safe space to sleep for me and my son. There were ants and beetles crawling on the wall behind the bed i moved. Dustbunnies and in general a lot of dirt. I asked reception if its any way for them to send a cleaner to do the cleaning properly.  I was told that all cleaners had gone home for the day.  I asked them, and eventually begged them for permission  to clean the room myself. I was told that im not a cleaner so it's not my job to do it.  We called our contact person in MixxTravels, and after speaking to him, they agreed to send someone to clean the room. The representative also said he would stop by the following day. The representative did not show up. We were told they would call when he did, and that never happened. When the 2 persons arrived at the room, after receptionist and another has been inspecting, i was told by the receptionist: you point and they clean.  In reality this ment, two grumpy people came to the room. One stood at the door with a cloth in his hand, the other person had a mop. He sprayed 2 times on the floor and mopped it. I told them again, that the floor isn't the biggest issue. I asked to get the cloth from the person who stood watching, i started cleaning skirting boards and surfaces for dust. I got about 2 minutes of cleaning in before they asked for the cloth back. They were done, and the room was now clean.  I continued to clean for another hour using baby wipes as i had nothing else to use.  I used almost a whole package of babywipes and got it as good as i could. We got another room the following day, after we paid 66euros for the upgrade.  Our new room was cleaned properly, and i got to see it before i accepted the upgrade to a new room. The cleaning the rest of the week, was lacking to say the least. We had to ask reception for toilet paper and they also didnt empty trash on a regular basis.  The beds are the worst beds I've ever had in a hotel. The sunbeds outside are softer. The bed i had, was rock solid about halfway, and then had no support of any kind the rest of the way. I got food poisoning on day 2, and had issues the following 14 days. Just to be clear, i didn't eat or drink anything from outside the hotel at this point, so the issues have to come from the hotel. Im was missing child friendly options in the food selection. Also, to have to ask to get water is an issue. Its not available. Beer and liquors breakfast was fine, but to get a diet coke you had to wait until lunch time.  A lot of drunk people and not very suitable for child

• We booked via ***********, paid in advance, spoke about room preference with a hotel manager. On arrival, reception denied booking - "we don't have your reservation, we don't work with ***********". No options given, only a room in 2 days from 2.07.2023. Paid €700 for 7 nights right there. • Upon check-in, different receptionist said €140 we owe to them due to a bank commission, dispute ensued. Got room eventually. €140 was price difference due to increased rate actually. • Later, same receptionist asked for payment again, then backed off, apologized. • On penultimate day, they asked parents to pay again. Partner confronted manager after his receptionists harassed my parents by calling them to their room and demanding money with threats. • Manager claimed rate increase justified, no mention of commission. Partner paid 4% to end hassle. Rooms: 2-star quality, outdated and in need of repair. Food: Poor quality, often stale and tasteless. Service: Fast waiters, unhelpful receptionists, zero action on complaints. Facilities: Decent pool, distant beach with limited transport. Verdict: Advertised as 4-star but falls short. Prices similar to nearby hotels with better facilities and service and closer to the beach. Staff needs better service etiquette not to try to rip you off that bluntly, in your face, and on each step of your way.

This is the worst hotel I have ever been in Turkey. their food is like a joke.. for the first time I didn't know what to eat and bought food every day outside the hotel. cocktails for money. walk to the beach about 30 minutes. in the heat .. or go to the beaches of other hotels and pay 3-5 euros. some of the waiters and bartenders are rude. only work for tips. if you do not give anything, rudeness or ignore you. I regret wasting my time and money on this hotel. I do not advise anyone. Thank you

Lovely family holiday , but I think that was because of the company not the hotel! Restaurant staff are very pesty and inappropriate! Especially mehmet little one with tattoos. Made us feel very uncomfortable, but on the plus side it’s near the beach!

This hotel is an absolute gem of a place to holiday. We thoroughly enjoyed our two weeks. The staff are friendly and will always take time to look after you. The selection and standard of food is first class, both from the servery or the daily barbecue, it really couldn't be faulted. The rooms are spacious and cleaned every day, lovely big balcony. Now looking forward to our next two weeks at this hotel next year.

We're to start I couldn't eat the food it was so nasty I wouldn't even given it to the cats on the site the room were very small I knocked myself out going to the bathroom and the doorway was smaller than I was the beds were very hard and the smell when you walked out of the hotel was like something had died I didn't feel safe cause of the gardener he kept trying it on with me everyday you have to pay to get cocktails and the drinks were flat as a fart I explained I couldn't eat some food and everyday day they had the food I couldn't eat I asked if they could make me something and I wish I never had I got half of loaf of bread with no butter cucumber like door stops and ham and cheese when I asked for tuna mayo and other members of staff were a joke always trying it on with people I'm the hotel this is not a 3 * hotel it a 1*at least they don't show you the other side of the hotel on photos

Fantastic 10 days my first holiday abroad was very very pleased we came here, the food was perfect and the service was second to none could not fault them at all. Every member of staff was amazing willing to help with no problems at all they made sure you was looked after every minute of the day, it’s a shame we have to go home in going to miss this place they really did make it a holiday to member A BIG BIG THANK YOU TO EVERYONE THERE And a big shout out to my friend Mehmet fantastic man made me laugh made my holiday 👍👍

I read a review from an English lady where she states that they don't like the English at the Sayonara. Typical English nonsense. We were the only English-speaking people when we were there and everybody could not have been nicer to us but we are Scottish after all and there is a big difference. Most of the other guests were European and we all got along like a house on fire. The rooms were great and the staff could not do enough for you. The head waiter was so helpful and attentive as were all the staff. The food was varied, well cooked and plentiful as were the drinks and snacks which were were being offered all day long. I don't care how many stars this hotel is rated but I give it 10 stars for friendliness and enjoyment.

Just come back from this hotel... The rooms are very spacious but the beds are rock hard even with bed topper on top... I ended up taking a sun lounger topper to sleep on. The food is terrible! The only good thing was pancakes for breakfast. On the last day they served cold wedges... We ended up eating out as the food was that bad plus if they run out of milk you have go wait until staff come back from the shop with milk! The location of the hotel is good as it's only 3 minutes walk to the beach but you do have to walk down some back street so not ideal to walk alone. No entertainment apart 1 night a week that the hotel staff put on themselves. Drinks - the diet coke/coke zero has a funny taste to it so I ended buying my stuff from the shop.