Side Town Hotel by Z Hotels

When we arrived at 11:30pm after a long day of travel. We were checked in ect and went to get a drink. Was told the all inclusive ends at 23:00 despite on loveholidays it states midnight. We wanted some of the late evening soup as advertised online and again this was nowhere to be seen. A member of staff took us to the room and tried to enter the room with myself and my friend. We quickly took our cases from him and shut the door as he stood there with his hand out. Made me uncomfortable having someone I didn’t know try follow us into the room. The room was basic and barely clean. There was blood on the bathroom door and on the tiles behind the toilet. Beds are extremely hard and you get only what can be described as a large tea towel as a blanket but the evenings are cold and this wasn’t enough. Found myself sleeping with my winter cardigan on. The food. Breakfast - always the same, bread, snotty (hard?) boiled eggs, meats, cheeses, cereal which is stale. And fruit which had flys on. Lunch- usually some form of chips and then sloppy food which resembles the meal from the night before. Usually a large salad bar and then some desserts all of which are gelatinous and so personally I don’t like. Tea- usually the same as lunch. Nothing is labelled and so it’s hard to know what things are. Staff - Some of the staff are fine but some are extremely rude. A friend ordered a coke and a staff member who I assume is some sort of manager went “drinking already, do you remember last night when you drank”. To which she replied yes I remember my drinks last night. Who does he think he is to say that. At the end of the day it’s an all inclusive holiday. The entertainment staff are nice but very pushy and won’t let you say no. We got into the pool at around 6:30pm and was then told we weren’t allowed to be served any drinks as this is allowed. There isn’t any signs which say you cannot go into the pool after a certain time. We had only had 2 drinks by this point so we’re extremely confused. My friend went to the room of another guest for a drink (they invited her) and the staff came and told her she isn’t allowed in the room of another guest and shouted at her to get to bed. The other couple mentioned they invited her for a drink and are happy for her to be there but the staff insisted she leave the room and go the bed. We are adults do who the hell do they think they are. The pool is okay and has a slide but there is always dirt in the bottom. All inclusive- Only includes the food, vodka, rum, plain gin, and Raki (like sambucca), 1 larger and then white, rose and red wine which all taste like vinegar. They have soft drinks of Pepsi, Fanta style lemonade, sprite but these are lacking in flavour and have hardly any syrup in them. If you want cocktails you have to pay (I haven’t ever been to an all inclusive where you have to pay extra for cocktails?). Found myself eating out a little so that we could have decent food. If you’re English

Had 2 weeks in this hotel even thou we booked sun beach spa if they put u road side under reception it will be damp and stink food isn't for the English unless you like sprouts for breakfast I'm not too picky but really struggled to find something too eat everyday except Turkish night it's catered more for German Russians and WiFi is a rip off having to pay extra so if u have kids it's a joke

Stayed here for a week. Hotel catered for german speakers mostly. Food was ok but desserts seems to be the same everyday full of sweet cakes pastories. More catered for the german pallette. People around waiting for food no manners pushing you and acting like they never seen food before. The hotel should have asked people to line up in a normal way not everyone scattering everywhere. The room i stayed in was soooo noisy at night can here the busy road of cars etc didnt have a good rest at all. Asked to be changed however that wasnt possible and had to suffer more. I am sure i payed for sea view one but for some reason got given the one next to busy road. Rooms were cleaned everyday however i noticed they didnt change the bedsheet everyday or pillow cases which is not good at all. The staff at hotel and receptionist not very informative friendly. All seemed moody grumpy majority spoke german and not English. I noticed they were more approachable to germans europeans than people of colour. There were 2 lifts and so small and slow can only fit 4-5 people and had to wait 10 minites for a lift to come at one point. At one point the lift didint work properly which is scary. The sun beds would be booked up everyday. People would leave their towels at night so they can use in morning again which is not good and not fair on other people who want to use and some people would leave their towels for some hours without going on sunbeds so that its saved for them preventing others to use. There should be a strict rule so that everyone gets their fair share. Alot of selfish people in this hotel. I would not recommened this hotel if you want to have a relax time, cus definitely you will not have a relax time. I had a massage done by laila ukranian lady and i must say never had pain in my life she was the worst massagist dont think she knew what she was doing! Do not get a massage done by her. Avoid this hotel at all costs!!!

Booked this as a last minute getaway, for a family of 3. The room was ok bit outdated, but clean and cleaners done well everyday. Pool is ok nothing special just a basic pool, they didn’t turn the slide on once while here. Food was absolutely awful same stuff everyday salad and leftovers, ate out everyday. Staff are quite rude and miserable, never talk or smile. Wouldn’t recommend to a fellow British as made to feel out of place by staff and other visitors, hotel used by Germans and suited to them. Only used it as a place to sleep at night spent most time at the beachfront bars and restaurants. No entertainment what so ever not even music on.

Very unclean around the pool and outside dining area, staff were often quite rude we were stuck with one of the rooms in the dungeons with no balcony after being promised by love holidays that we would have a balcony or a terrace so after two days we had to pay £160 to upgrade because the room we got allocated had one window facing a brick wall so no natural light came into the room and one ceiling light so you could hardly see in the room, the room was clean but beds were rock hard literally had a painful back and hip for days after when we came home. The food was OK lots of choice but definitely not to our taste so we ate out most of the time, no sugar free pop so if your a diabetic then you will have to buy your own or have water The beach area that the hotel own its about a seven minute walk to was very poor the sunbeds were all broken and the space was tiny no bar there so have to take your own drinks, but the old guy who works down there sweeping off the sunbeds is very hard working and friendly We would definitely never stay here again but would revisit side its a nice area