Robinson Bungalows

Big big thumbs down on service. Here is why: unfortunately I had an accident of gastrointestinal nature after food poisoning.The management decided to charge me 80 usd for a new mattress and additional 35 usd rental fee. I disagreed with their decision and requested that police arrive and settle the matter. After the police came, I stated my willingness to pay for the cleaning of my mess but not 115 usd. I offered 20 usd. The two police officers who came did not even try to communicate with me even that they had WiFi and I didn’t so they could use a translation app but I couldn’t. Seems that they didn’t take me seriously. Seems that since the police could not make me give in, the management decided to throw us out. Before then, the police suggested that I pay 75 usd and I said no. I had nothing to do with making the mattress smell bad. The hut did not smell bad after the cleaning. Nowhere in the rules did it say that in case of an health accident, I will be charged for replacing a mattress and be charged 24 hr rental because the hut needed to vent. I didn’t sign such a document, nothing like this was presented to me before or at my arrival. I raised my offer to 35 USD because I wanted to settle in peace. My offer got rejected but since I was willing to loose 35 anyway and they were booting us out immediately without a refund, I decided to take their offer. So we packed up and left. Got a room on the opposite side of the island with proper amenities. No properly working WiFi at Robinson Bungalows but they have one of staff use. Only guest WiFi is rubbish. They don’t give out free water when being a guest in the restaurant. No hot water to shower with. There are better deals out there. And this scam is ****; I’m sure I’m not the first tourist in Cambodia who got food poisoning and had a health related accident in a hut without a toilet.

This place really ticks all the boxes for me. Idyllic beachfront location, set in delightful surroundings, comfortable yet simple accommodation, great staff, delicious food and nice, laid back vibes. Add to this the fact that it’s a bit of an effort to actually get there (which means that you’re sharing the place with others of a similar disposition - no old farts moaning about irrelevant stuff) and that Sunset Beach has a couple of other places giving you a choice of eating options and a small activity provider. AND this beach has bioluminescent plankton that magically lights up the sea if you swim or paddle after dark.

Went there yesterday for dinner. Asked a waiter for a water bottle refill, which was on the menu. I asked if the water was filtered and the young male waiter said yes yes. 10 seconds later he comes from the kitchen with my full 1,5l bottle with him. I already felt suspicious because refilled water takes longer to fill the bottle. Anyway, I dranked from the bottle and the water tasted very weird. Took a couple of sips before I decided I don't want to drink this anymore. And now, 10 hours later I have horrible diarrhea as the only one from our friend group who drank the water. The refill wasn't even on the bill, so the guy had probably no idea what he was doing. Please inform your staff, that water refill should not be taken from the tab. And thanks for the diarrhea, hope I didn't catch any parasites. Anyway the rest of my trip is ruined. Thank you really.