Επισκέπτης Χρήστης
24 Ιούλιος 2024
My recent stay at Hotel Giardino Mountain was extremely disappointing. The hotel provided the wrong spa closing times, which meant we missed out on using the spa on our first day. Had we been given the correct information, we could have adjusted our arrival time. The breakfast was very poor, with weird, crusty eggs and generally low quality. The room was uncomfortably hot and very small, with no air-conditioning. When we asked for assistance, we were simply told to open the windows, which had no fly screens and let in numerous bugs. The view from the window was also marred by a demolished building. The Wi-Fi was unreliable and kept dropping out, making it impossible to work on Zoom. The manager was incredibly rude and aggressive. He refused to help with our bags, so we had to carry our suitcases up the stairs ourselves. When we voiced our concerns about the room, he threatened to call the police and evict us. The general manager, Cristofaro Bruna, was particularly unhelpful and hostile, even going so far as to bully my girlfriend to the point of tears. Additionally, the sauna, one of the main reasons we booked the hotel, was only open for three hours a day, making it practically unusable for us. There was no one to assist us during check-in, further adding to the frustration. Overall, our experience at Hotel Giardino Mountain was terrible. I strongly recommend avoiding this hotel.
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