Fazliana Binte Mohamad Yusof
7 Ιούλιος 2024
The add-on breakfast: we were told it was more expensive to add on, as compared to what was written by Trip.com. And the staff did not even check our voucher, just insist that it is the hotel price is like that.
Then the room card has several issues. Go up and down about 3x in the middle of the night.
Plus point is the swimming pool which need to use like a different lift but was not written in the instruction folder. Gym facilities got no towel even though has space there mentioning to take 1 towel.
Service given 2 stars only because of the bellboy, was very helpful, and suggest places to go to. Front counter given bad impression, and no other staff even smiled at us.
Also, I realised their soap and shampoo only give for 1 pax, even though we paid for 2 pax. Room has no toothbrush, luckily, we brought our unused toothbrush from previous hotel (which is a 2 star hotel even complete set haha).
There is an iron corner at the end of corridor, which is good as we were there for a function.
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