Pan Pacific Orchard

The room is so nice and clean. The service was great too. And I really appreciate that they have a water dispenser in the room instead of a kettle. That's a big plus for me.

My stay at Pan Pacific Orchard was nothing short of exceptional. From the moment I arrived, the staff provided top-notch service, ensuring every detail was taken care of. The room was elegant and comfortable, offering a perfect retreat after a busy day. The hotel's amenities, including the pool and dining options, exceeded my expectations. I highly recommend Pan Pacific Orchard for a luxurious and memorable stay in Singapore.

After I made my Trip booking, i had called the hotel to check if they can arrange a baby cot in the room for us. To which the receptionist on the phone said she would remark it in my booking. When we checked in the room, the baby cot was not in there and there was also no mention of it by the staff who checked us in. The staff also did not offer to ask if we require any baby-related items, when she saw that we have a baby with us. NOT family-friendly place, service staff When we reached the hotel check-in counter, it wasn’t clear on where to queue, we asked the staff and was just “We will come to you.” It was strange because all seemed so busy, it was like nobody noticed we were there at all. We stood to queue anyway. Staff also did not greet, it was an unwelcoming start to the stay already. When I called the service desk to request for a late check out, she replied flatly No they are unable to do that without any moment of consideration. I said that I am a Discovery member who is entitled to a late check out. She then asked for my room number. Shouldn’t the staff ask for my room number, do her due diligence and best effort, before replying the guest No? In the end, we were offered late check out. A cleaner who saw us walking to the same door as he was, was only 2 steps ahead of us. And he didn’t even bother to help hold the door for us considering we were handling a stroller, and carrying a baby. Anybody else, any fellow guest, would have helped to hold the door as it is basic courtesy. It just seems that there was insufficient service training thus far. The whole stay had been unpleasant service wise and require serious service improvements. It’s a very pretty place with very cold disappointing service standards.

This place is on my wishlist since the last time I passed by the hotel. Service was amazing, architecture is magnificent, breakfast can have more variety.

A unique hotel room with open air balcony for selected rooms. But have to keep a close watch on the young children when using the balconies as it doesn't come with invisible grille or window panels. However, for privacy a high roller blind was installed at the balcony - easily operated by a switch. Breakfast was great. Swimming pool is fantastic despite the constraint in space, the architect has managed to design the pool in the form of a beach. Checking-in was fast and staff was awesome. Overall it's a pleasant experience for the whole family. Will be back again definitely.

One of the best room we stayed in Singapore. Specially booked the loft balcony room for my kids. Very modern and nicely decorated, chilling at the balcony was relaxing. Couch at the loft can be used as a bed or just to chill. Kids had fun at the pool also. Breakfast spread was great, wide variety and all taste so good. Room is expensive but worth splurging once in a while

The check-in was quite slow, no visible queuing system. It will be good if there are some cold drinks served while waiting as the reception is open air. Other than that everything is excellent! From the view in the room, service by housekeeper and food spread during breakfast.

The hotel is attractive according to its architecture and design. The lobby is great for seating and enjoying! Prices are higher than outside of the hotel. Generally, there was a little more expensive than in the similar hotels. The pool area is amazing, and pleasant, and must be there! We didn't have breakfast but close are great places to eat, especially some France restaurants next door. The room was small and smelled bad, like somebody cooking all the time. At check-in and check-out, the staff was stiff and unhelpful. We changed hotels same category with breakfast for 1 night more, for less money, and got a room 3 hours before check-in time and they allowed us to stay 2 hours longer after check-out free of charge! Only regret the pool area. Everything else is much better; room, service, comfort, amenities… But the presentation for Pan Pacific was more attractive than the next hotel we chose. Only regret pool area

Great stay! Lounge was good and breakfast was simple but enough variety. Guess it was a busy time so didn’t get my request fulfilled..