Επισκέπτης Χρήστης
11 Ιούλιος 2023
The trick is: good pictures on ***********, (but absolutely not honest pictures!), and a non-refundable fee on the total amount of the duration your stay - the reservation can’t be cancelled even if you don’t like what you see when you get there. Once you get to this place and see what you put yourself to, it’s too late, you need to pay the entire stay as is non-refundable/non-changeable (I booked via ***********). Unfortunately we had to endure our stay at Orchard “Grand Court” as we could not afford booking another hotel, spending again such a huge amount (2950,€ ). Towels are falling apart and stained, the smell in the air is of oily food, the bathroom is outdated and absolutely dirty, black fungus basically everywhere in the shower area and behind water tap, stained and cracked walls, it definitely needs fresh paint, even better, a whole make-over in order to make up for the price they ask and what they offer. This place should be asking for 1/4 of the price, as they’re billing the same as good hotel chains but can’t offer the minimum comfort and cleanliness!! For the same amount, you can stay at a way better places in Singapore! Don’t waste your money coming here. Overall is just a “hotel / serviced apartment” that doesn’t deserve one star. Even the pillows can’t be saved: place your head in the pillow to touch the mattress, you’d need to fold the pillow in two or to get a few of them in order to support the weight of your head a few centimeters up. Everything here is from the worse quality ever. Unfortunately, my daughter and I had to endure a 14 night stay at this place; I contacted *********** via phone and emails for several days and they didn’t come up with a solution. I’d be very happy to have moved hotels or to get a refund from the remaining of the nights so I could still try to save a few days of my holidays. That didn’t happen. *********** just spent my time on emails up and down, but offered absolutely no solution. (The payment was directly to the hotel, not to *********** but I believe *********** should be responsible for what they announce on their website). To continue giving you a picture of this place and make sure you’d never spend your money here, I give more feedback: the toilet paper desintegrares in your hands, the kitchen sink was dirty and full of spots when we arrived (old coffee from previous guests), the soap is a powerful detergent to you body (and I mean this in a bad way) I do advise to bring your own soap, and the breakfast, even for free, I didn’t manage to go a second time. The pictures of the breakfast on *********** are totally fake. I’ve the feeling they buy the cheapest of the cheapest and absolutely don’t care at all about (any) quality. You’ll see beautiful pictures of fruits well disposed on a table, etc : it’s all fake! I can’t say I’m disappointed, because I’m actually feeling cheated, robbed and fooled, because I trusted the pictures I saw on *********** and for the price (2950,€ for
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