Επισκέπτης Χρήστης
28 Νοέμβριος 2023
I booked a 4 nights stay for my dad who came to visit our family for Thanksgiving.
Location is great and convenient, right in the heart of Orchard yet not too crowded with people, also connected to Paragon and other shopping malls are within walking distance. It’s wonderful, especially during this season with the Christmas lights installed along the streets.
Amenities provided are alright, just the basic necessities. Cleanliness is great, including the gym and pool.
However, we’re very disappointed with the service of the staff. Firstly, the chair in the room had shaky legs and I requested for a change of chair over the room telephone, but the staff could not understand English well and did not know what we’re requesting for. I went down to the reception counter and spoke to the other staff stationed there and they simply nodded their heads. Nothing was done to replace the damaged chair. My elderly dad could have fell sitting on the damaged chair potentially.
Next, when I went to pick up my dad upon checking out, I temporarily parked my car at an unblocked corner outside the hotel lobby, but was shouted rudely but the security staff and being chased away.
Overall, I would not recommend the stay at Ascott Orchard unless having great service is not of importance to you.
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