VERY BAD experience - 4 pax adjourning family rooms deemed not available and was offered “upgrade” (to room 523) which turned out to be a double bedder with 2 extra beds. Went back to reception shortly after who insisted we have already “accepted” the “upgrade” at point of check-in notwithstanding our protest. Second time complain to reception (Han) - same feedback. Was offered “waiver” cancellation charges ie we are free to leave the hotel if we are unhappy with their arrangement. Gave hp contact for hotel manager to return call to resolve who didn’t bother to call back. Staff seems to be very well rehe****d for such occurrences.
Room - cramped with no walking space, stale smell, window faces a wall 1m away, and only 3 TV channels working.
Warning - the pictures and booking do not reflect the reality of what you get.
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