Angel020
6 Σεπτέμβριος 2023
the facilities, the breakfast and a Spanish girl at the reception was the best, the rest I don't think I would return or recommend, everything started bad from the first minute I set foot in the reception, an employee yelling and humiliating in front of all the customers to a receptionist….. then another girl at the reception literally treated me as a liar…. I made the reservation with trip.com and I reserved two nights with breakfast, I paid for that obviously, but the girl at the reception told me over and over again that this was not the case, not even showing the reservation confirmation, she made me feel like a lying in front of several customers. In the end, after contacting trip, another employee at the reception (Spanish woman) treated me very well and solved the problem in 5 minutes, I don’t remember her name, but I’m sure many employees there can learn a little bit from her, that how to treat a customer with respect and professionalism..
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