Επισκέπτης Χρήστης
2 Μάρτιος 2024
This b&b is a FRAUD! They lie about everything. I booked a deluxe room with a balcony and a landmark view, but the building is under renovation and the balcony is closed, there are ongoing works, noise, dust, rubbish on the balcony and I could not use it. They did not inform me and I found out upon arrival... it was too late to look for another hotel because everything is expensive last minute. I agreed to move to another room the next day, but the other room is terrible. It is not renovated, there is constant humming noise from the inner yard, and I cannot sleep, it is dark, it is definitely not a deluxe room with a balcony. It is located near the breakfast room and they start making noise from 7:00, it’s impossible to sleep after 07:00. The property promised to do a partial refund for this and they lied again: after 3 days of negotiations, they said I'll get no refund. The breakfast is not good at all. There are no windows in the breakfast room, the breakfast is poor, it's all pastry and no vegetables, the cheese and ham are the cheapest, the apples are rotten and it's actually the one place in Italy with bad coffee. And they do have problems with water in the shower! At 7 am it was hot, but at 10:00 it was weak and hardly warm. I couldn’t rinse my hair properly… They did not even provide a welcome bottle of water, or glasses/mugs, and of course there is no kettle. It’s the cheapest place ever. I regret choosing this accomodation, it ruined my vacation. A trip like this is a once in a lifetime experience and my experience is the stress related to being scammed and not getting the nice room I paid for. This is the memory of Siracuse I'll have for the rest of my life
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