Castello Village Resort

I stayed here a year ago and it was brilliant! I don’t know why all these Karen’s and snowflakes are giving two stars!!! - I thought it was amazing for what we paid. We went half board and from start to finish this holiday was fantastic and I would choose to come back again we had hotel at the front of the hotel no issues what’s so ever I’ve stayed in hotels full of cockroaches (completely normal) but in this hotel I didn’t see ONE - when we arrived we had receptionist take us to the room it was very early in the morning due to our journey taking longer due to a storm they were very accommodating from start to finish. Food was great did a lot of dishes that met a lot of different cuisines. It was fantastic I wouldn’t listen to any of these bad comments!

Greeted off the coach by a male serving at reception and after "booking in", we were led downstairs to the restaurant where the hotel very graciously laid on a bite to eat for us even though we didn't arrive till approximately 01:45am local time! Ok, let's get the bad points out the way. 1. Broken patio chair (as displayed in photo caught us out by "grabbing" us both on occasion - sorted by merely placing a towel over, collapsed eventually, 2. No internal lock on entry door. Alison didn't initially feel secure especially at night but we overcame this. There was however a security bolt on the bathroom door 🤔 and an internal lock on said door 🤷 (obviously, we chose not to sleep in the bathroom 🤣). This was further demonstrated as on the Thursday, Sunday and Monday morning, a cleaner entered the room whilst we were still in bed! (Not they're fault, they only doing their job 🙂) #3. No door card (do not disturb etc) which could have helped the above problem, 4. There was building work going on next door, (a further Castello hotel) and the staff start work early which can be easily heard while you lie-in 5. TAKE BUG SPRAY! We got eaten alive out here! Now for the good...Rooms are very clean, ours had a balcony, tea/coffee making facilities, fridge, hair dryer, air con (which worked brilliantly) and the bed!! Comfy, understatement! We slept really well! The hotel is very centrally located between bars, shore, supermarket and made our stay easy! This hotel is magnificently kept, really clean&staff are extremely helpful. Pool really clean, and there's 2! The food is generally good, although we only got up for breakfast twice (lie-in part of holiday!) We also enjoyed Greek night. Ervis is brilliant at his job&seems to be on hand most of the day to get you anything you need (Give him pay rise!). Also generally most of the staff are helpful

I have just arrived home after ten days at the Castello Village resort for my Honeymoon. I felt really emotional leaving as the staff were so genuine and kind. Special mention has to go to Ervis working so hard and always with a smile on his face. Tziko and Roy at breakfast were so warm and lovely giving me big hugs as i left. I have never been anywhere with such wonderful staff. They made my holiday/honeymoon! If you want a relaxing break and service with a smile then this is the perfect place for you.

The hotel was nice and as expected for a Greek hotel out of season. The room was nice , we had a hot tub room and it was very clean. The only issue we had with the room was the bed, it was incredibly hard and not to our liking. The food at the hotel was not the best, the breakfast was very greasy so we skipped it most days. The snack bar (full board lunch option) was very nice with generous portions. The staff we friendly especially the bar man Sobhi. The area of Sisi was lovely, we really enjoyed the small town and the local taverns were great. We really liked Ameila Taverna at the top of the hill, its worth a visit

What an amazing stay, both in this resort and in Sissi. From start to finish we both felt very well looked after by the staff. From the night manager who checked us in on our first night and took us down and gave us a plated meal that was made up for us due to the time of night we arrived. To your amazing restaurant staff, the very friendly Emmanouela, Laura and Ervis. All 3 of these made us feel so welcome. Such a credit to your team. If I had any complaints it would have to be aimed at the management team! My only interactions with them were all negative! I found them rude and abrupt towards me as a customer, I hate to think how they spoke to the staff!! I don't think I ever saw any of them lift a finger to help!

Third visit this year. Staff as always so fantastic so helpful and always friendly especially the restaurant staff, Emmarella, Elvis! However because of building new hotel next door...money not spent on Castello Village, door out to balcony difficult to open, kept sticking things needed painting etc swimming pool bar nearer the sea never open! such a shame! So much so we have booked somewhere else! We are sad about this as the staff cannot do enough for you and we will miss them next year!

We have just returned from our second visit to Castello village. Had a lovely relaxing holiday especially with our deluxe seaview room with hotub. Our room was spacious, a great shower/bathroom anda lovely sea view. The food was good and the staff pleasant and helpful. Could not fault it. Will return. Thank you. Linda & Richard Jackson

A very friendly, welcoming and clean hotel I had a problem with the water they dealt with it quickly it could not be fixed so they moved me to another room nothing was too much trouble would recommend it

A wonderful hotel and staff who will help your visit a pleasent stay, Our second visit to the Castello, everything at this hotel is excellent, a variety of food at the resteraunt and a change to the snack bar in the afternoon, Ervis was the waiter who looked after us at dinner time bringing drinks and taking our orders from the snack bar, The hotel is very clean, the cleaners do an excptional job to ensure the floors are swept/mopped/dried, the glass doors are polished to the point you dont want to touch them to get them dirty. Our room cleaner came in daily to provide clean towels and to make the beds. The receptionists were on hand through the day/night who were very informative and their knowledge of the area and things to do. our air-conditioned room was very spacious and our balcony overlooked the supermarket and the road, the curtains cut out any lights from outside, the sliding pstio doors emit any noises from outside. After handing inour keys on our checkout date, the days was destined to be the waiting game until our transfer to the airport, needing a shower before setting off was a worry now our keys were handed back, the option for ectending our room was known to us but chose this to be not required knowing we would be outside during the day. Again, speaking to the reception it was arranged for us to visit the Castello Boutique and Spa accross the road, the showers were great and allowed us to freshen up and a change of clothing for our journey home. Truly a great hotel and shall be returning 2024